Manager Police and Security CommunicationsJob SummaryThe Manager of Police & Security Communications reports directly to a Police Captain and oversees the operations of the Communications Team, consisting of police dispatchers . Collectively, the Communications Team receives incoming calls for police and security services, dispatches security/police officers as appropriate, and monitors all communications through radio or other means. The team collaborates with Security Operations Center Operators to monitor the Texas Health technology systems, such as infant protection systems, integrated access control system alarms, and security video systems. The team also documents police and security service requests in an electronic records management and dispatch system.The Manager collaborates closely across the Police and Security organization and with external stakeholders to meet their operational needs. Works with the Chief of Police and the Command Staff, ensuring the Communications Team performs effectively. Works closely with Texas Health system, clinical, and practice management staff and closely collaborates with leadership and other program managers across the Police and Security organization to deliver seamless, integrated, proactive, and business-focused communications services.Serves as the Terminal Agency Coordinator (TAC) for the Texas Health Police Department. As the TAC, serves as the point of contact for matters relating to FBI Criminal Justice Information System information access, and administers the Justice Criminal Information Services programs across the Police Department. Ensures that all requirements are being met and takes action to maintain compliance. Delegates appropriately TAC duties to shift leaders and oversees their performance of delegated tasks.Works under the general supervision of the Police Captain. Follows established procedures. Work is reviewed for soundness of operational judgment and overall adequacy. With guidance, performs the full range of Communication Team leadership functions. Participates in developing and implementing policies, procedures, standards, and training. Reviews Communications Team process and project designs and conducts progress assessments to ensure goals are met. Interfaces with and may manage vendor contracts. Participates in acquiring new equipment and software designed to increase the efficiency of the Communications Team. Participates in the evaluation of state-of-the-art communications technologies and methodologies. Conducts comprehensive review and analysis of Communication Team operations for compliance with existing policies, procedures, and global best practices. Oversees after-action assessments of Communication Team service delivery and makes recommendations to ensure best practice performance. Prepares written or narrative reports of findings and recommendations. May act as lead person or technical expert on small to medium projects.Job DutiesWith the guidance of the Police Captain, provides direction to team members to manage all police and security communications and dispatch activities and emerging issues that occur on shift. Uses professional judgment to assess immediate risks to the safety and security of employees, patients, and visitors. Escalates concerns to police leadership in a timely manner.Collaborates with the Program Manager, Security Operations Center, and other police and security leaders to develop and update associated policy, procedures, and work standards. Provides input to enterprise-wide communications policy and protocol development. Represents the Communications Team in meetings with department and organizational leaders and vendors. Works independently and with teams to develop business and process strategies. Develops and informs department leaders of opportunities to improve the Communications Team, technology, department processes, and resource utilization.Works with the Communications Team and police and security leaders to develop and mature the capabilities of the Communications Team. Those capabilities include, but are not limited to:
Emergency communications.
Understanding and use of communications technologies.
Effective use of computer-aided dispatch and electronic reporting tools.
Establishes, monitors, and tracks metrics and key performance indicators for weekly, monthly, and quarterly business reviews. Represents the Communications Team on relevant committees and working groups. Manages the activities and provides leadership direction to the sworn, and civilian support staff within the group.Develops, deploys, and maintains a single Communications Team knowledge management resource. Designs and directs the team workflow. Resolves team-related complaints and concerns. Promptly identifies and communicates deficiencies regarding incident support/communications, equipment failures, life safety, and business continuity concerns to appropriate leaders.Serves as the Terminal Agency Coordinator (TAC) for the Texas Health Police Department. As the TAC, serves as the point of contact for matters relating to FBI Criminal Justice Information System information access, and administers the Justice Criminal Information Services programs across the Police Department. Ensures that all requirements are being met and takes action to maintain compliance. Delegates appropriately TAC duties to shift leaders and oversees their performance of delegated tasks.EducationH.S. Diploma or Equivalent required, Or, Bachelor's Degree Criminal Justice, Emergency Management, Law Enforcement Administration, Business, Healthcare Administration or related field preferredExperience5 years Supervisory or Management experience required2 years Police or Security Dispatcher preferred2 years managing Police or Security Communications/Dispatch Teams preferredLicenses and CertificationsDrivers License required upon hireBasic Telecommunications (TLETS) Certification required within 12 months of hireTexas Law Enforcement (TCOLE) Telecommunication System Certification required upon hireSkillsMust pass extensive background investigation.Must pass pre-employment psychological exam.Must pass pre-employment physical and drug screen.Must accurately type 40 words per minute.Must be able to demonstrate multi-tasking abilities.Must be able to demonstrate working knowledge of personal computers.Must be able to demonstrate ability to think clearly and act effectively in emergency situations.Must be able to effectively use telephone headset and telephone receiver.Must have a ability to maintain professional and courteous communications.Must have effective written and oral communication skills.Must be able to make sound judgments based on training received.Must remain calm and demonstrate ability to effectively respond in stressful and/or high-pressure emergency situations.Must interact with public and fellow employees in a tactful and diplomatic manner.Must be able to work flexible and rotating shifts to include nights and weekends and holidays.Working knowledge of industry standards, or the ability to learn them, in areas including, but not limited to:State and federal criminal and civil codesIAHSSTJCCMS/MedicareOSHATexas Commission on Law EnforcementTexas Law Enforcement Telecommunications SystemTexas Crime Information ComputerNational Crime Information ComputerAbility to:Establish and maintain excellent communications with leaders, clinical, administrative, and hospital staff.Manage outcomes through others, including staff who are not direct reports.Exercise a high degree of initiative, judgment, and discretion.Give oral presentations to a variety of audiences.Gain the cooperation of individuals/departments in sensitive or emotional situations.Deal with ambiguity.Plan (e.g., set objectives and goals, adjust for necessary change, evaluate results, etc.).Think strategically.Be patient, member, and customer focused.Build consensus among individuals and work groups.Research, collect, maintain, and analyze data.Analyze and develop creative and workable solutions to risk-related business situations.Maintain a high degree of confidentiality.Organize and prioritize multiple tasks.Be flexible in duties and work hours.Operate standard office equipment and software.Why Texas Health?At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life’s best work here!As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.Here are a few of our recent awards:· 2023 Fortune’s 100 Best Companies to Work For® (9th consecutive year & we're one of only three health systems to be recognized.)· Becker's Healthcare 2023 list of 150 top places to work in healthcare· America's Greatest Workplaces for Diversity 2023 by Newsweek magazine (We’re one of only six healthcare employers in Texas to earn a spot on the list.)· 2022 “20 Best Workplaces in Health Care” by Great Place to Work® and Fortune (8th consecutive year, 7th year as #1)· 2022 Companies That Care® list by PEOPLE magazine and Great Place to Work®Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Full-time