Managing Director, Technology Engagement & Delivery Services

The Tech Infrastructure Leader manages a department or small unit that includes multiple teams led by Managers and/or Team Leaders responsible for the installation, configuration and maintenance of IT systems software and hardware for multi-user server computers. This job defines the roadmap used to meet end user needs by managing the strategy for uptime, performance, resource availability, and security of computers within established operational guidelines.Key Responsibilities and Duties

Leads professionals responsible for designing, deploying and providing support for the domain of key business requirements.

Defines and approves the engineering strategy and operational roadmaps for domain services.

Establishes the strategy for the identification, implementation and monitoring of best practices for technology architecture, while providing expert advice on core infrastructure initiatives.

Liaises with senior leadership on project, operational, and strategy risks and opportunities along with corrective action plans when required.

Champions solutions, improvements and best practices to increase operational efficiency and lower operating cost.

Directs department regarding capacity workload modeling and availability analysis for a variety of platforms and environments.

Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.

Develops team members through reasonable, effective performance development plans, technical training opportunities and stretch work assignments.

Educational Requirements

University (Degree) Preferred

Work Experience

10+ Years Required

Physical Requirements

Physical Requirements: Sedentary Work

Career Level11PLManaging Director, Technology Engagement & Delivery Services (EDS)The Company:Founded in 1918, TIAA was the vision of the philanthropist Andrew Carnegie — and was created with the goal of supporting the financial well-being of teachers through a pioneering system of defined contribution retirement plans and lifetime income products. As a result of our unique heritage, TIAA has a distinct culture of integrity, honesty, excellence, and respect. We demonstrate an unparalleled commitment to our clients and participants. Today, we are committed to delivering lifetime income for all with investments that build a better world. We serve over four million participants with $1.2T in assets under management.Role Summary:TIAA is on a multi-year journey to execute a technology transformation to power and enable us to achieve our corporate strategic priorities and continue to delivery on our mission. We have made great strides and continue to focus major investments to unlock business value. As part of this transformation, TIAA is hiring a Managing Director to lead our Engagement & Delivery Services organization. This role is part of the Global Infrastructure Services (GIS) organization and will report to the Chief Technology Officer (CTO), Head of Global Infrastructure Services.Engagement & Delivery Services (EDS) represents Global Infrastructure Services (GIS) across the TIAA Technology organization. They are a primary engagement point for bi-directional interactions with CIO, Cyber, Data and Corporate staff functions. This team provides a wide range of services that include, but not limited to infrastructure solution architecture, infrastructure service consultation, integrated planning and collaboration, service delivery management, demand planning and they act as an escalation point for GIS.EDS is a key enabler that engages across all levels of the organization from a development team to all levels of the management structure. This includes having direct interface with Executive Leadership as they represent the broader collaborations, relationships and business consideration between organizations. This directly contributes to shaping and influencing strategic planning, transformation program delivery and critical initiatives for TIAA.Key Responsibilities:

Provide strategic leadership for the development of integrated strategies, roadmaps and enabling solution architectures with our internal partners, stakeholders and product managers to meet growing and evolving business needs.

Translate partner needs into demand for GIS products and services and help to determine objectives & long-range goals of the GIS organization.

Apply expertise of infrastructure technology, architecture and engineering patterns and industry direction to advance our strategies and transform technology on a wide variety of technology and business topics.

Develop solution architectures that leverage modern architectural patterns and align with Enterprise Architecture standards.

Improve GIS service delivery, demand management and ease of doing business with GIS by implementing a culture of continuous improvement.

Provide and facilitate on-going technical consultation functions for our partners and stakeholders at all levels of the organization.

Conduct regular technology, roadmap and business performance reviews with our partners and executives to elevate collaboration, awareness and transparency.

Deliver financial transparency to our partners relative to consumption of existing and future infrastructure services utilized across their entire portfolio.

Contribute to the management and reduction of risks across operational, cyber and financial dimensions through awareness, sponsorship and advocacy with our partners

Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation and development of team.

Job Requirements:

10+ years of technology infrastructure sr. leadership experience

Related SkillsAccountability, Adaptability, Business Acumen, Cloud Platforms, IT Business Analysis, IT Disaster Recovery, IT Infrastructure, Network Infrastructure, Risk MitigationBase Pay Range: $183,000/yr. - $255,000/yr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Company OverviewTIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: accessibility.support@tiaa.orgPrivacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .

Nondiscrimination & Equal Opportunity EmploymentTIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088EEOCKnowYourRights-1688394514088.pdf)Pay TransparencyPhiladelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)