Membership Services Representative

Description We are inviting applications for the role of Membership Services Representative based in San Antonio, Texas. This role primarily involves providing information, processing payments, and maintaining member data for our organization. The ideal candidate will be able to handle confidential information and will be dedicated to providing superior customer service to our diverse member base. This role offers a contract to hire employment opportunity.Responsibilities: Efficiently process and balance membership dues payments, issue refunds when necessary, and maintain organized records. Manage our membership database by entering new members, applying tracking codes, auditing entered data, and making necessary corrections. Process chapter fundraiser packets, balance applications against checks and charge amounts, and file applications. Manage incoming mail by opening, sorting, and categorizing correspondence. Provide membership and chapter information to members, chapters, employees, and volunteers via telephone, email, and mail. Support other departments by answering any membership related queries. Manage Convention registrations and process payments via credit card, cash, or check. Verify registration orders with callers prior to completion of call and upsell convention packages during registration entry process. Travel and provide support to our members at the Annual Convention. Perform other duties as assigned, demonstrating proficiency with spreadsheet, word processing, database, and graphic presentation software programs. Requirements Proficiency in Microsoft Office Suites including Microsoft Excel and Microsoft Word Experience in a call center customer service role Ability to handle both inbound and outbound calls Familiarity with customer service software Strong data entry and order entry skills Ability to schedule appointments efficiently Excellent written communication skills for email correspondence Proven track record of delivering superior customer service Comfortable working in a fast-paced environment Ability to multitask effectively Strong problem-solving skills and attention to detail Excellent interpersonal communication skills Ability to work both independently and collaboratively as part of a team Flexibility to adapt to changes in procedures or job tasks. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .