Microsoft Teams Engineer (L3)

Ventures Unlimited
Houston, TX
20 Feb 2025

Vacancy expired!

Role: MS Teams Engineer (L3)

Location: 2500 Citywest Blvd, Suite 100 Houston, Texas 77042

Type: Full Time

Job Description

Relevant Experience: 3+ years of experience on MS Teams

Technical/Functional Skills
  • Expertise with MS Teams support and rollout
  • Understanding of Skype for business

Experience Required
  • 3+ years of experience on MS Teams
  • Past experience in executing Infrastructure or End user services projects
  • Experience working with Microsoft Engineers on Case Escalations.

Roles & Responsibilities - Pro-actively monitor and manage AMR’s MS Teams environment.- Troubleshoot MS Teams and Outlook Incidents.- Utilize SABIC's tools to monitor and manage the MS Teams Environment.- Serves as an escalation to the Offshore MS Teams Engineers.- Support for New Technology Rollout or Transform Project data collections.- Perform first check in case of incidents- Liaise with service desk to create and follow-up tickets- Submit incidents and change requests- Focal contact for all Major MS Teams Issues within the Americas Regions.- Incidents tickets and service request ticket resolution within agreed SLA’s- Analyze vulnerability and compliance reports received from the scanning team and remediate in line with SABIC procedure for network platform vulnerabilities.- Provide customers with IT support via desktop solutions, chat functions, emails and calls.- Assist customers with account setup.- Following up on technical queries and providing prompt feedback.- Required Technical Skills to collaborate with the VoIP team on configuring and Troubleshooting Enterprise Voice Issues.

Generic Managerial Skills
  • Proven communication skills when working with other technical towers to work out issues.
  • Strong leadership skills when troubleshooting across multiple platforms and working out technical issues for project planning.
  • Strong cultural awareness

    • Education: Bachelor of Science / Engineering
    • ID: #49313143
    • State: Texas Houston 77042 Houston USA
    • City: Houston
    • Salary: Depends on Experience
    • Job type: Permanent
    • Showed: 2023-02-20
    • Deadline: 2023-04-20
    • Category: Et cetera