Vacancy expired!
- Creation of Daily/Weekly Monthly reports in adherence to process timelines
- Coordinate with various team to ensure availability of data
- Create and develop and modification of excel based tools /Power BI
- Preparation of dashboards & variance analysis to assist operations
- Responsible for tracking process metrics, SLAs and driving improvement
- Utilize experience working with MS Office (Excel/advanced excel), VBA Macros, Power BI reports
- Assist Operations team to consolidate, track and report the status of Key deliverables
- Provide reports related to business performance
- Lead meetings for the issue to drive resolution activities. Interactions with Shop/Customer Program Managers/Customers.
- Liaison with key stakeholders to support new remediation deals
- Strong understanding of Banking Contact center and back office Services, Banking customer remediation preferred.
- Present in weekly status meetings with senior management to give an update on various reports, monitor the progress, highlight roadblocks or other challenges
- Bachelor’s degree
- Experience in Business and data Analytics
- Excellent Data Analysis skills & Independent client handling & execution ability
- Prior experience working with MS Office (Excel/advanced excel), Macros
- Prior experience working with POWER BI (Preferred-not mandatory)
- Prior knowledge of handling reporting Applications is an added advantage
- Excellent analytical, problem-solving techniques and communication skills.
- Previous Customer experience in the Banking Customer remediation is plus
- ID: #42678737
- State: Texas Richardson 75080 Richardson USA
- City: Richardson
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-06-09
- Deadline: 2022-08-07
- Category: Et cetera