Hybrid – 3 days a week in office
REQUIREMENTS
- 3-5 years' minimum servicing experience (NOT loss mitigation/default)
- General Microsoft Office experience required
- HS diploma required
Primary Responsibilities
Interfacing with Financial advisors, their staff and private bankers to resolve complex servicing issues and escalations
Reviewing documentation, analyzing and preparing appropriate recommendation for insurance, escrow, taxes or any other issue that may arise during the life of the loan
Providing High Touch/White Glove single point of contact for advisors and bankers until issue resolution.
Interfacing with sub-servicer Cenlar to drive the appropriate action and demand the high service level that advisors and clients expect
Preferred Experience
Servicing system MSP/Black Knight is a plus
General servicing experience (not loss mitigation/default)
Working knowledge of escrow analysis and escrow accounting
Familiarity with insurance requirements including force placement and loss draft
Knowledge of various loan products, IO, ARM, HELOCs
Ability to articulate Payment and accounting history
Working knowledge of applicable regulatory guidelines related to mortgage servicing, with focus of default management activities
Familiarity with mortgage origination documents such as mortgage, promissory note etc.
Skills
Excellent organization skills (think case management)
Excellent verbal and written communication skills
Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
High level of Accuracy and Detail Oriented/multitasking
Must have excellent teamwork orientation and the ability to work independently in a fast moving environment