This Position is Contingent Upon Award of the Contract. Under the direction of the National Program Director and in collaboration with the Office of the Chief Medical Officer (OCMO) of U.S. Customs and Border Protection (CBP), the National Human Resources Manager develops, implement, and evaluate the human resource management policies and procedures of the medical services contract in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody.  The National Human Resource Manager is directly responsible for the administrative human resources functions that impact medical services and collaborates with the management team in overall planning and execution of program directives. The National Human Resources Manager is a full-time position which requires extensive knowledge of Human Resources administration, human resources, labor relations, collective bargaining, civil service laws, training & development. diversity & inclusion, benefits, compensation, rules, procedures, and principles/techniques for medical providers and medical support staff to operate in U.S. Customs and Border Protection (CBP) secured facilities. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit. MISSION  CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed.Duties and ResponsibilitiesDirects and manages human resources functions not limited to and including recruitment and selection, compensation and classification, employee relations, employee benefits, safety, performance evaluations, records maintenance, workers compensation, leaves of absence and special assignments.  Establishes and implements policies and procedures to ensure the Governments medical support needs are fully met in accordance with the Statement of Work (SOW).  Ensures compliance with the Fair Labor Standards Act, Americans with Disabilities Act, Family Medical Leave Act, Veterans Preference, and other applicable federal and state laws.  Performs investigations into internal complaints regarding harassment and/or discrimination.  Monitors all personnel actions; reviews, accepts and maintains documentation of performance evaluations.  Manages the organization’s training programs for its employees, as required and in accordance with the SOW, in order to fulfil all contract requirements with the Government.  If required, serves on the contract organization’s team for collective bargaining and administers collective bargaining agreements.  Coordinates with the contract organization’s National Security and Background Investigations Manager to ensure selected medical staff are hired if they pass the pre-employment background investigation and the DHS/CBP’s Tier IV Background Investigation. Attends general staff meetings and participates with medical quality management initiatives and reviews as applicable. Completes all annual training as directed.  May be required to travel. Limited telework may be considered for certain oversight positions.  May be required to travel to CBP headquarters for meetings or as needed. May be required to serve at various medical units within sector/region as requested by CBP or OCMO Will effectively create spreadsheets, diagrams, presentations, and other forms of training or reporting Creates other ad hoc reports and summaries, as needed, or requested by CBP, COR, or OCMO. Works with OCMO to review and clarify any reporting requirements, address any auditing concerns or findings as needed. This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.