Vacancy expired!
- 3-5 years of experience supporting a corporate network environment
- CCNA Routing & Switching
- Problem Solving
- Desire to learn more
- Coordination with internal partners, customers, and vendors
- Familiar with dynamic routing protocols, specifically OSPF and BGP
- Experience with multicast in a Cisco implementation
- Working knowledge of Palo Alto next-gen firewalls
- The Support Analyst is responsible for the overall technology needs of staff with roles essential to production operations.
- Working on a team of 4 covering a 24x7 broadcast schedule the analyst provides priority response and resolution for all reported technology issues.
- Rapid response and ownership of issues and requests reported by customers via telephone, email or support ticket
- Triage and troubleshoot desktop, mobile and network connectivity issues
- Document and report on all work performed on behalf of customers
- Acquire, stage and deploy computers, printers, software, and peripherals (both new and refresh)
- Maintain accurate inventory and support records
- Work with service providers to expedite and resolve issues impacting productivity
- Produce verbal and written status reports with emphasis on high-profile issues
- Adhere to company and business unit policies and standards
- Establish and maintain relationships with internal and external partners
- Exercise discretion as appropriate
- Proactively monitor, assess and address support requirements
- Create system and support documentation as required
- Provides end user workspace support including issue resolutions, asset deployment and configurations, upgrades/patches, new software installations and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals for users at Woodlands, TX
- Manages and supports network infrastructure services for the location.
- Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution.
- Organize and executes office moves and asset reallocations.
- Performs OS imaging tasks and maintains standards for all platforms for studios.
- Triage issues with production applications and hardware working closely with engineering group.
- Provides services to multiple groups.
- Performs preventative maintenance on all systems and equipment in order to ensure optimum performance.
- Partners with other technology teams - Engineering, Infrastructure teams from Bristol in planning for the system infrastructure, participates in evaluating new technologies, in researching network and system configurations for future implementation.
- Engage with clients to establish the requirements/needs, design & present the solution and propose/execute the procurement/install/commission/test/train plan for the facility.
- Works with the leadership to execute Asset Management / Procurement across the board for production groups
- Manage and Service Productivity machine throughout studios as well as DMED assets
- Provide support for Engineering team as second tier support for production assets.
- Ensures all security vulnerability points communicated across IT are addressed with patches and updates.
- Manages and implements local printing services for production workflows.
- Responds to system/network outages, malfunctions and related technical problems and conduct diagnostic testing, and participate or collaborate with other teams in identifying/resolving the problems.
- Accommodate production schedule requiring flexibility of hours (some nights and weekends required)
- Well-developed sense of urgency
- Enthusiasm, resilience, and a positive attitude
- Maintain a professional appearance
- Enjoy working on a team and comfortable sharing responsibilities
- Superior customer service and people skills
- Must be an exceptional communicator
- Field experience supporting a variety of technologies and services (see below)
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, mobile, and virtual operating systems
- Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
- Work and complete projects with minimal supervision
- Attention to detail
- Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
- Business Casual Dress
- Reliable transportation
- Lift, carry and transport computer equipment
- ID: #43688848
- State: Texas Thewoodlands 77354 Thewoodlands USA
- City: Thewoodlands
- Salary: $25 - $50
- Job type: Contract
- Showed: 2022-06-29
- Deadline: 2022-08-23
- Category: Software/QA/DBA/etc