Network Analyst - NOC

01 May 2024

Vacancy expired!

Odyssey is working with a local Houston digital product company to hire several experienced NOC Analysts to join the team on a direct hire basis. This role will be partially remote, 2 days a week in the office in Houston with some potential weekend on-calls (rotational). This is an immediate need and a great chance to work with cloud technologies. This is a technical role in which you will be taught to respond efficiently to a combination of duties which will build on your existing experience with customer support, system support, network support, and help desk activities. The development environment is largely

Microsoft centric (.Net) with all associated infrastructure support provided in a

Microsoft Azure cloud. Currently, task management and service desk activities within the

Network Operations Center are managed using the Atlassian software suite and previous experience using JIRA or Confluence is a plus, but not essential for candidates applying for this position. The Network Operations Center Analyst is essentially the customer service department to our end clients and Network Operations Center Analyst make a significant impression on the customer satisfaction and acceptance of our leading-edge products. This position will require shift work outside the normal 8:00am to 5:00pm typical business hours and all NOC Analysts are required to share responsibility of an on-call schedule.

Success Factors
  • Ability to work require shift work outside the normal 8:00am to 5:00pm Monday-Friday business hours and share the responsibility of a rotational on-call schedule with other Network Operations Center team members.
  • Possess strong execution skills
  • Possess strong analytical skills
  • Possess strong organizational skills and pay attention to minor and major details
  • Possess strong customer service skills
  • Possess a strong sense of ownership and responsibility in your work quality towards customer support issues
  • Keep abreast of emerging network technologies, related tools, and certifications related to network operations and cloud platform technology

Minimum Requirements
  • AT LEAST 1 YEAR of prior experience working in a network operations center as an analyst or similar environment supporting systems, networks, or applications
  • Bachelor’s degree in IT related field (preferred) or a minimum of 2 years of technical training and/or an Associate degree
  • CCNA Certification (preferred)
  • MCSE Certification (Preferred)
  • Prior operations support experience for a technical product line
  • Prior network or system administration experience -basic understanding of network LAN/WAN and Windows Server
  • Experience with customer services ticketing system such as JIRA, Remedy, or ServiceNow
  • Experience with network systems using TCP/IP and supporting protocols.
  • Experience in an operations / production support role.
  • Exposure/Experience with the following is a huge plus as these areas are an essential portion of this role including: Microsoft Azure, Microsoft Office 365, Microsoft Exchange/Exchange online, and MS SQL/Azure SQL
  • Excellent facilitation (formal and technical) communication skills (oral and written) with a solid command of the English language as a portion of this role is conducted via email responses and phone conversations with clients and team members

  • ID: #40005558
  • State: Texas Houston 75201 Houston USA
  • City: Houston
  • Salary: $42,000 - $60,000
  • Job type: Permanent
  • Showed: 2022-05-01
  • Deadline: 2022-06-21
  • Category: Customer service