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This is Srujan. I'm a Technical Recruiter at Soft Snippets Inc. One of our clients is looking for Network Cisco Voice Engineer. This opening might be a great next step for you. The job Description is below Just take a look. Role - Network Cisco Voice EngineerLocation Frisco ,TXDuration - 1+ YearNo. of positions 13 Job Description- Technical Certification: CCVP with at least 3 to 5 years of experience. Basic understanding of CUCM , IM&P & Cisco unity connection version (N-1). Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. Good understanding of Unity Connection Voice mail services. Good understanding of VoIP, MGoogle Cloud Platform, H.323 and SIP services. Good communication skills. Open for 24x7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. Expert level experience in handling Cisco IP telephony Network Infrastructure. independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update work logs Update the knowledge base Technically upgrade across versions of environment when required Ticket Monitoring On - call support Opening Bridge Call KEY TECHNOLOGIES: CUCM, IM&P & Unity connection SIP, MGoogle Cloud Platform and H.323 gateways. Oracle SBC basic understanding and troubleshooting ESSENTIAL DUTIES AND RESPONSIBILITIESMust be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectationsExpert level experience in handling Cisco IP telephony Network Infrastructure.Deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager ( 11.X , 12.X,14.X ), Unity Connection, IMP, Expressways, Jabber Client, SIP, H.323, MGoogle Cloud Platform ,SCCP ,QoS and Voice Gateways, Oracle SBC , Intrado E911 Gateways.Deep Understanding of Voice Gateways configuration (ISR ,ESR Routers and Analog gateways) ,Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.Understanding of UCS technologies and Virtualization technologiesResponsible for upgradation of UC applications and end points like CUCM , CUC, IM&P , Jabber Clients etc.An understanding of network switching and routing as it relates to Unified Communications.Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability and performance of these systemsTroubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriateAbility to act as a resource for Unified Communications/Video problem resolution , research issues or effectively escalating for timely resolutionLead architectural and engineering services for Cisco Unified Communications, Collaboration environments including new office builds, office moves, hardware and software upgrades, integrations with other systems, enhancements, etc.Participates in product evaluations, systems testing, certification, and product lifecycle managementParticipates in scheduled and unscheduled system maintenance including change management, on-call, and off-hour systems' support Improve Processes and StandardsRecommend solutions and improvementsDevelops and maintains technical standards, procedures, and techniques for the resolution of voice service issues to ensure maximum system availability and performance levelsProvide updates regarding the performance and availability of UC and/or Network infrastructure and proactively work to resolve problemsTroubleshooting application and system errors using various tools and methods - Thank you, - Srujan M Technical Recruiter Soft Snippets Inc. EXT: 2694 View my profile on LinkedIn HCL Approved Vendor (ID: