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- Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
- Provide tier I and/or tier II network support and escalate as needed
- Assist with managing incidents of all severity
- Take inbound support calls from internal campus and field customers as needed
- Create incidents and tasks via ServiceNow; will also work with problem and change requests
- Record detailed and accurate customer and problem information in incidents
- Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed
- Remedy Incident Management
- Network Engineer job related experience
- Must be proficient typing
- Excellent written and verbal communications skills
- Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
- Strong troubleshooting skill; solid understanding of network fundamentals and concepts
- Cisco CCNA and/or on the job experience managing and supporting Cisco technology
- SDWAN/Big Switch/Silver Peak
- Telecommunications, RF, Microwave, Wi-Fi
- Railroad
- Fast paced environment
- Service Desk