Office Liaison

We are looking for a motivated, career-minded individual to join our team. If you are looking for a place with career advancement opportunities, you’re in the right spot! To be successful in this role you must have excellent communication and customer service skills - strong skills on the phone in a fast-paced environment are required. This role will allow you to wear many hats providing an exceptional customer experience for our customers while supporting operations administration.

What you’ll do:

● Make phone calls and send emails to insurance providers regarding auto claims

● Answer phones and make phone calls to customers to provide updates on the status of their vehicle - including letting them know when parts have arrived and when their vehicle is ready

● Ensure insurance payments are being sent directly to our facility

● Submitting supplements and paperwork to insurance companies for any additional parts and repairs that are needed

● Scanning and sending documents/ invoices for internal and external use

● Reviewing documents and ensuring paperwork and documents are submitted for timely invoicing

● Perform other related duties as required and assigned

Qualifications:

● Computer skills, including proficiency in Microsoft Office and working with email

● Strong customer service skills with demonstrated previous experience

● Administrative experience, including data entry and office management

● Excellent phone etiquette and experience with multi-line phone systems

● Organizational skills with the ability to manage calendars and coordinate projects

● Typing proficiency and attention to detail for proofreading and transcription tasks

● Previous experience in office management or administration is a plus

● Ability to provide customer support

● Clerical experience, including filing and project coordination