Operations Coordinator

LocationFort Worth HotelAs breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent. The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team! Job DescriptionThe main purpose of the Rooms Operations Coordinator is to provide support in daily operations and administrative duties related with Rooms Division.Responsibilities To be thoroughly acquainted with all check-in policies and procedures. Prepare VIP, SG & Service Recovery amenities and Welcome note cards. Prepare reports and meeting minutes for Issue Prevention and Rooms meeting. To be familiar with guest scenarios. To be familiar with all technical equipment and software related to the Front Desk. Be familiar with Opera, Access, Ving Card, GoConcierge, and Synergy. Be aware of business levels, arrival and departure patterns. Review and update turndown variance reports, kids turndown, SG Wifi routing. To be familiar with all hotel facilities. Must have complete understanding of hotel layout and room type offerings. Review and prepare follow through for daily shift shakedowns/MOD reports. Understands and can complete Front Desk AM, and Front Desk PM Checklists. Must have full understanding of Select Guest Program. Work closely with revenue, housekeeping, front desk, and room service for any special packages, events, and guest requests to ensure all details are carried out correctly. Set up amenity delivery for any special events or occasions. Must be able to assist in front office operations during busy times. Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively, and check equipment maintenance. Must have excellent customer service skills to diffuse and or resolve difficult guest situations Must have excellent written and verbal skills. Must have excellent organization skills and must be able to multitask.QualificationsCustomer Service, prior admin experience preferred.Knowledge of Microsoft Word, Excel, Delphi or similar programs.Excellent organizational skills.Clear, positive, energetic communication skills.Able to deliver and communicate to diverse crowd of associates.Excellent communication and literature skills. Prior supervisory experience in a hotel is required, preferably in Front Office or Housekeeping Job LocationsUS-TX-Fort WorthPosted Date9 hours ago(7/19/2023 11:13 AM)Requisition ID 2023-94773 of Openings 1Category (Portal Searching) Rooms Operations