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Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda under the program name of HELIX . This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients. It's a unique opportunity to build a modern product suite on a cloud-based, big data platform at an enterprise scale. In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.Job Description:Represent Merchant Services Operations in the development of Helix with a focus on Financial Reconciliation and Exception Monitoring
Research and determine cause of exceptions and/or out of balance conditions found during the Helix platform build
Interact with required business, technology, and support stakeholders to determine ideal outcomes, i.e. automated solutions where applicable, but create sustainable manual processes when necessary
Streamline processes for continued improvement and efficiency across platform and manual operations
Streamline Manual Invoice creation and process to realize revenue in Helix
Streamline Manual Billing processes in Helix
Ability to keep up to date on multiple features at a given time and drive discussions around those features with appropriate stakeholders.
Proactively identify, understand, and address impediments caused during development
Use experiences and best practices to manage, create, and lead new ways of leveraging principles and practices of agile delivery
Influence others to pursue opportunities and implement a recommended course of action
Skills & Qualifications:Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience
Strong interpersonal skills - ability to coordinate and partner with stakeholders across different levels and organizations
Drives work independently, leveraging critical strategic thinking skills and thoughtful decision making, but can also work cohesively and influence a broad range of groups and individuals
Ability to identify key issues, gather and analyze data to pinpoint root causes, and develop actionable recommendations
Ability to analyze existing processes, identify opportunities and ideate for continuous improvement
Strong organizational skills - ability to lead and prioritize multiple workstreams while proactively identifying potential roadblocks
Bachelor's degree preferred
Payment/Merchant acquiring experience a plus
Account/Financial knowledge a plus
Candidate will have broad experience from multiple disciplines, i.e. Operations, Controls, Product, etc. preferred.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.Equal Opportunity Employer/Disability/Veterans
Full-time