Operations Performance Specialist II- COACH- Hybrid

Operations Performance Specialist II- COACH- HybridLocation: Houston, TexasHotTexas Medical Center-Houston, TexasCategory: Healthcare Support ServicesMcGovern Medical School at UTHealth HoustonRequisition #: 230000Y8What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.Once you join us you wont want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

100% paid medical premiums for our full-time employees

Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

The longer you stay, the more vacation you’ll accrue!

Longevity Pay (Monthly payments after two years of service)

Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as

Free financial and legal counseling

Free mental health counseling services

Gym membership discounts and access to wellness programs

Other employee discounts including entertainment, car rentals, cell phones, etc.

Resources for child and elder care

Plus many more!

Position Summary:Responsible for assisting in the management of all aspects of COACH related performance projects.Position Key Accountabilities:

Serves as a secondary contact within COACH for consultation, planning, execution, management and reporting of continuous improvement projects that align with the organization’s performance goals that have direct impact on operations.

Assists with coordinating and performing assessments of the business via observation, data analytics, metric trends, financials, best practice measures, policies and procedures, and regulatory guidelines to identify performance improvement opportunities.

Serves as a co-project manager utilizing: proven best practice techniques and methodologies such as Lean Six Sigma, execution of data manipulation and analytical analysis to support leadership’s decision-making processes.

Assists in the coordination and performance of synthesis of findings, recommendations and key messages into gold standard documentation and presentations: to assist appropriate leaders in developing and implementing solutions.

Assists in the coordination and technical evaluation, identification and definition of issues that need to be corrected or improved for compliance, efficiency, staff and patient satisfaction within the EHR and practice management systems and other software integrated systems.

Assists project manager in identifying the key stakeholders to assure readiness for efficient and effective team engagement and preparedness for the transition management process; including identification and engagement of the long-term process owner, communication with affected areas, availability of data, and representation from process owners and leadership.

Identifies the needs, coordinates and develops policies, procedures, and protocols.

Responsible for coordinating and providing in-person, electronic and video training sessions along with quick reference guides, when applicable, to employees in the areas of patient care including: Dashboard utilization, EMR and practice management data-entry best practices, data mining, process flows, and monitoring of key performance indicators.

Performs other duties as assigned.

Certification/Skills:Working knowledge of Lean/Six Sigma methodologies, certification preferred.Proficient in Microsoft Office applications.Minimum Education:Bachelor’s degree or equivalent work experience in lieu of degree.Minimum Experience:Three years of relevant work experience in a healthcare setting with 1-2 years of leadership experience and managing performance improvement projects preferred.May substitute required experience with equivalent years of education beyond the minimum education requirement.Physical Requirements:Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.Security Sensitive:This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215Residency Requirement:Employees must permanently reside and work in the State of Texas.If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!University of Texas Health Science Center at Houston (UTHealth)Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.UTHealth BenefitsUTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.https://www.uth.edu/benefits/benefits-summary.htmEqual Employment Opportunity StatementUTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.Work location is based on the needs of the department and may be adjusted.