Operations/Maintenance Manager Resort Full-Time

Job description

We are seeking a talented and dedicated Onsite property manager to join our team in managing and growing a unique luxury landscape hotel nestled in the heart of the Texas Hill Country, "Onera".

Responsibilities:

1. Property Operations: Oversee day-to-day operations of the property, ensuring seamless functionality and a top-notch guest experience.

2. Guest Services: Implement and maintain high-quality guest services, ensuring that guests receive exceptional service throughout their stay.

3. Maintenance and Facilities: Conduct light property maintenance, landscaping, and facility upkeep to ensure they meet the highest standards of luxury and functionality. Manage teams of service providers that handle more complex maintenance / upkeep concerns.

4. Staff Coordination and Quality Assurance: Ensure Onera staff and vendors complete all tasks assigned to them each day and that the quality of work completed is up to the standards of a luxury hotel.

5. Compliance: Follow and ensure vendor compliance with standard operating procedures: checklists, daily, weekly, and monthly quality assurance checks, compliance software, etc.

6. Guest Liaison: address guest issues and interact with them as-needed in an extremely friendly manner befitting a luxury hotel

7. Guest Experience Support: Assist in setting up in-room guest packages

Qualifications:

1. Experience: Minimum of 2 years of experience in property management or hospitality management, preferably in the luxury and/or outdoor hospitality industry.

2. Customer Focus: Strong commitment to providing exceptional customer service and creating memorable guest experiences.

3. Maintenance Skillset: Strong maintenance foundations - Ideally someone who can handle a variety of different repairs & light improvements.

4. Communication Effective communication skills, both written and verbal, with the ability to interact professionally with guests, staff, and vendors.

5. Flexibility: Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed.

6. Knowledge: Familiarity with Texas Hill Country and an understanding of the local culture and attractions is a plus.

We look forward to reviewing your application and welcoming a new member to our team dedicated to delivering unparalleled luxury experiences in the heart of the Texas Hill Country.

Our company is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-Time

Schedule:

Day shift

Evening shift

Holidays

On call

Work Location: In person

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Work Location: In person