Patient Care Assistant Novice - Med Surg 4 North (Nights)

JOB SUMMARYAt Houston Methodist, the Patient Care Assistant Novice position is Patient Care Technician (PCT) graduate, or an internal internship, an entry level position in which incumbents should document, where applicable, care administered, diagnostic measurements, treatments and procedures and demonstrate the ability to continuously progress in basic knowledge and skills necessary to communicate appropriately and carry out delegated tasks for age-specific, diverse patient population. This position receives coaching from preceptors, Registered Nurses (RN) and management and performs delegated patient care tasks under the supervision of the RN. The Patient Care Assistant Novice position responds to the call light system and records data established by policy and procedure, and reports observations and patient problems to the licensed nurse. This position is responsible for assigned non-nursing functions. The Patient Care Assistant Novice position practices Patient and Family Centered Care in concert with Houston Methodist ICARE values: Integrity, Compassion, Accountability, Respect and Excellence.PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.HOUSTON METHODIST EXPERIENCE EXPECTATIONSProvide personalized care and service by consistently demonstrating our I CARE values:

INTEGRITY: We are honest and ethical in all we say and do.

COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

ACCOUNTABILITY: We hold ourselves accountable for all our actions.

RESPECT: We treat every individual as a person of worth, dignity, and value.

EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

Focuses on patient/customer safety

Delivers personalized service using HM Service Standards

Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

Intentionally rounds with patients/customers to ensure their needs are being met

Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 25%Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and escalates issues for problem resolution. (EF)

Seeks guidance from interprofessional health care team, when needed, and applies feedback to improve patient outcomes. Follows channels of communication for effective problem solving. (EF)

Applies expected behaviors and actions with team members which contribute to improvement of department score for turnover/retention/employee engagement on unit-based scorecard. (EF)

SERVICE - 25%Follows the patient and family-centered care standards and provides direct patient care under the direction of an RN. Responds to the call light system, contacting nursing personnel as appropriate, and follows through with meeting patient needs. (EF)

Assists with maintaining, cleaning, and stocking of equipment and supplies as established on assigned unit. May serve as an in-house courier which, may include retrieving blood, hand delivering labs, tele boxes, etc. (EF)

Applies expected behaviors and actions which contributes to department score for patient satisfaction on unit-based scorecard. (EF)

QUALITY/SAFETY - 25%Provides care to patients assigned within unit-specific, defined limits. Documents, where applicable, care administered, diagnostic measurements, treatments and procedures in accordance with established policies and procedures keeping the safety of the patient in mind. Provides care in a manner that is congruent with cultural diversity and inclusion principles. (EF)

Reports observations, conditions and problems of patients to the licensed nurse. (EF)

Applies expected behaviors and actions to improve quality and safety scores on unit-based scorecard. (EF)

FINANCE - 15%Manages time effectively and prioritizes daily tasks, minimizing incidental overtime, seeking assistance as appropriate. Uses resources efficiently; does not waste supplies. (EF)

Applies expected behaviors and actions which contributes to meeting department financial targets on unit-based scorecard. (EF)

GROWTH/INNOVATION - 10%Identifies own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTSHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTSN/A

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIREDAmerican Heart Association Basic Life Support (BLS) within one month of hire

Must be a graduate of the Patient Care Tech (PCT) program or internal employee participating in the Houston Methodist PCA internship or Certified Nursing Assistant (CNA) or Certified Medical Assistant (CMA) through an approved credentialing certification agency

KNOWLEDGE, SKILLS AND ABILITIES REQUIREDDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

Performs basic patient care activities of daily living (ADL's) within unit specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity.

Completes required continuous training and education, including department-specific requirements

SUPPLEMENTAL REQUIREMENTSWork AttireYes/NoUniform NoScrubsYesBusiness professionalNoOther (dept approved) NoOn-Call No (for Non-Exempt or Exempt jobs)Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc) regardless of selection above.Travel May require travel within NoHouston Metropolitan area May require travel outside No of Houston Metropolitan area Travel specifications may vary by department. Please note any other special considerations to this job: Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.Street: 17201 Interstate 45 S Name: Nursing Unit - 4 North Regular Shift: 3rd - Night