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- Review, analyze, evaluate and maintain Client’s data communications system
- Ensure that all system components are maintained, updated, monitored, accessible, and available in accordance with Client’s policies and standards
- Conduct network analysis and troubleshooting to isolate problems or improve network performance using network management tools
- Provide support, testing, and troubleshooting to technical customer base
- Represent the organization in providing solutions to difficult technical issues associated with specific projects
- Engage teams to manage and complete assigned tasks related to deployment and implementation as well as process automation
- Provide day-to-day operational support and response of all platforms to ensure up-time and availability
- Provide day-to-day operational support and response to key partners and customers to address reported issues related to suspicious or potentially malicious activity
- Create and maintain technical documentation
- Provide on call support; after hours support may be required
- Bachelor’s degree in Business, Computer Science, Information Management or a related field
- Must have strong written and verbal skills (English language)
- 10+ years of related network operations experience, cybersecurity engineering experience a plus
- Strong background in Cisco, Silverpeak, routing/switching and firewall configuration
- Experienced in leading complex network projects
- Familiarity with Data Center Infrastructure
- Strong understanding of MPLS, BGP, TCP/IP, and IPv4/6
- Strong understanding of Wireless technologies
- Strong troubleshooting skills and proven track record of getting your hands dirty to cut through ambiguity and fix network problems.
- Industry certifications relevant to the role such as: CCNP, CCIE, SPSP, CISSP
- Experience with firewalls (Cisco (Sourcefire/Firepower/FTD)
- Good understanding of networking fundamentals (TCP/IP, DNS, SSL)
- Experience with security processes and documentation
- Experience with logging technologies (Rapid7)
- Experience with infrastructure monitoring technologies (Solarwinds)
- Good scripting and automation skills (Python, PowerShell)
- Experience with Cloud environments (Azure, AWS)
- Experience with Network Access Control solutions (Cisco ISE)
- Ability to implement network system projects in a diverse team environment
- High aptitude for learning new technologies and strong critical thinking skills that will help to determine how these new technologies should be applied
- Proven ability to exercise independent thinking, prioritization, and judgment to carry out duties in a timely manner
- Ability to work effectively with a wide range of customers in a diverse global environment
- Highly proficient in MS Office products, most notably MS Excel, Visio, Project and PowerPoint
- Able to work independently within a small, dynamic team in a fast-paced environment
- Strong organizational skills and detail-oriented
- Excellent interpersonal and communications skills (oral and written), and able to interact across all levels of the organization
- Some domestic and/or local travel may be required to support business activities.