Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description:Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.Provides operational business support for business partners to include project managing partner onboarding, training partners on our tools and systems, leading operational project to implement new products, releases, and solutions, along with resolving escalated customer issues. Responsible for managing operational relationships with complex and large partners while coaching and training junior team members. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.Responsibilities
Manage high-profile client accounts with exceptional customer service.
Leads strategic department projects, supporting other company projects and initiatives.
Manages unique and complex partners that have strategic importance to the network.
Acts as a coach to peers and mentor to Account Executives (AEs). Coordinates and facilitates AE training for new and existing AEs.
Seeks opportunities for improvement within the department, including providing guidance and support on client-impacting issues, looking for holistic approaches to solve across multiple clients.
Subject Matter Expert on Authorization and Settlement applications and other internal systems, tools, and products.
Subject Matter Expert on PULSE Operating Rules and ISO Specifications.
Minimum QualificationsAt a minimum, here’s what we need from you:
Bachelor's Degree in Business, Technology
6+ years experience with Payments, financial services, or related field
In lieu of a degree, 8+ years of experience in Payments, financial services or related field
Preferred QualificationsIf we had our say, we’d also look for:
Highly motivated individual
Critical thinking abilities
High energy, self-starter
Flexible with work schedule, some off-hours support is required
What are you waiting for? Apply today!And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) ). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.Application Deadline:The application window for this position is anticipated to close on Oct-02-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.Compensation:The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.Benefits:We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .What are you waiting for? Apply today!All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Full-time