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- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Retirement benefits
- Paid Time Off and other leave of absence
- Sign-on Bonus for this Role
- Perform deep analysis to identify potential failure points and implement controls to mitigate future failures
- Analyze application alert trends, providing business impact and analysis to teams while suggesting resolutions to minimize further occurrences
- Review knowledge articles and runbooks with application development teams to confirm information is up to date.
- Collaborate with Client Facing teams and other application stakeholders to provide answers to application issues and escalate to as needed.
- Review and finalize response to requests for information.
- Review Disaster Recovery scripts to be implemented in response to planned and unplanned outages, ensuring appropriate steps are documented.
- Recommend automation to reduce the cost of ongoing application monitoring
- Recommend enhanced reporting to support teams to allow better visibility into potential issues and future outages.
- Facilitate internal review and validation of support and resiliency Non-Functional Requirements during the development phase of an application as part of Application Support Center of Excellence.
- Ensure all cert renewals/service account password changes are handled in a timely manner and ensure production defects and minor enhancements completed.
- Oversee the coordination of the pre-production/production application code deployments and end to end vendor application upgrade process.
- Accountability : Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
- Global Collaboration : Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
- Communication : Articulates information clearly and presents information effectively and confidently when working with others.
- Influencing : Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
- Innovation and Creativity : Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.
- Minimum of 7 years of related experience
- Bachelor's degree preferred with master's or equivalent experience