Principal Software Engineer-AWS Connect

01 Dec 2024

Vacancy expired!

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description SVB is looking for passionate and experience obsessed AWS cloud full stack engineer to join our team. You will help drive innovation, build differentiated solutions, and new channel experiences for our clients

Responsibilities:
  • Cloud Service administration and support - Amazon Connect, Salesforce
  • Configuration of omnichannel contact center, teams, services, and skills.
  • Coordinate with business units on call flow parameters, design and testing requirements
  • Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage

Requirements:
  • 5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud
  • Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment
  • Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.
  • Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js
  • DevOps experience - develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments
  • Strong verbal and written communication skills, excellent organizational and prioritization skills
  • Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions
  • Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and\\or respective telephony technologies.

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Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

  • ID: #23687436
  • State: Texas Austin 73301 Austin USA
  • City: Austin
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-12-01
  • Deadline: 2022-01-29
  • Category: Web/HTML/info design