Process Improvement Manager

30 Jun 2024

Vacancy expired!

Luna Data Solutions is actively seeking an experienced Process Improvement Manager in support of a fantastic client in Austin, Texas. As a Process Improvement Manager, you will lead the change for betterment of the organization. If selected, you can expect your daily roles and responsibilities to include, but not be limited to the following:

  • Identifying, creating, and participating in the implementation of customer-focused, quality IT process improvements, enabling tools, and systems that deliver tangible value.
  • Analyzing processes, data, and systems and discovering improvement opportunities and making recommendations based on the results of analysis.
  • Gathering and documenting business requirements from all impacted stakeholders.
  • Serving as an advisor on projects, using experience and knowledge of IT Service Management best practices
  • Leading solution design and translating design into process documentation
  • Assisting in identification of how processes can be translated into TxDOT IT tools such as ServiceNow.
  • Partner with TxDOT IT staff from all areas to co-create processes that work for the overall organization.
  • Use superior listening skills and effective problem-solving to identify options and ultimately recommendations where compromise and acceptance of minimally viable product is achieved.
  • Apply critical thinking, problem-solving methodologies, and a systemic approach to design/implementation of plans related to the roll out of full-scale Service Management
  • Integrate Continuous Improvement methodology and framework into work.
  • Partner to identify critical to quality metrics and support the operationalization of monitoring and management to deliver improved performance.
  • Successfully deploy and support organizational change management (i.e. training, communication, knowledge transfer, stakeholder engagement, change management, etc.).

Minimum Requirements:
  • 2 years’ experience in delivering process re-design and/or best practice implementation, using approaches such as Lean and Six Sigma to achieve results
  • 2 years’ experience leading problem-solving with cross-functional teams to deliverimprovements
  • 2 years’ of demonstrated use of data to drive decisions, yet comfortable with ambiguity and the ability to balance a bias for action with an understanding of appropriate risk
  • 1 year of experience mobilizing and leading people in cross functional teams, with excellent
  • 1 year of experience with IT Service Management, ITIL practices
  • Interpersonal and organization/management skills and an ability to motivate teams to accomplish shared goals under timelines
  • Strong verbal and written communication skills.

Preferred Experience and/or qualifications:
  • 2+ years’ experience with IT Service Management, ITIL practices
  • 2+ years’ experience with application of quality engineering, lean/six sigma and/or process improvement principles
  • 1 year of experience working with external vendors and/or Quality Assurance efforts
  • 1 year of experience entering a project that is already underway

What we offer:
  • Competitive Pay
  • Medical Dental & Vision
  • Remote work allowable in accordance with client policies
Sponsorship is not provided for this role. Luna Data Solutions is an equal opportunity employer, For immediate consideration, please submit your resume

no later than 2:00 PM CST on Monday June 20th.

  • ID: #43720702
  • State: Texas Austin 73301 Austin USA
  • City: Austin
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-30
  • Deadline: 2022-08-16
  • Category: Et cetera