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Product Manager - Microsoft Dynamics 365 Field Services
Job ID 99887 Posted 30-Jan-2023 Service line GWS Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Richardson - Texas - United States of America Job summaryFacilitate discussions with business and technical partners to extract critical business requirements and present a functional and technical vision and solutions in the form of software products, customizations, and integrations to meet those needs within Dynamics 365 Field Service platformWhat you will be doing:- You will guide the client from the beginning of the implementation through to the Go Live.
- You will help train, identify gaps, detail new business processes, write functional design documents, test, data migration, report, and recommend and build the financial or operations solution in D365 FS
- Review and map Microsoft Dynamics business processes, communicate effectively with technical team to speak on system/environment architecture, development, integrations, and overall client requirements.
- Build client relationships and become a trusted advisor.
- Work as an individual contributor and as part of a team to support client work.
Supervisory responsibilitiesNoneQualificationsTo perform this job successfully, an individual must perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCE At least 5 years’ demonstrated experience in implementation of Microsoft Dynamics FS in the role of a Business Analyst/Functional Consultant- Shown customer facing skills
- Should have completed at least two end-to-end projects in Dynamics 365 CRM, that include complicated functionality, integrations with multiple systems, and global user base.
- Must have hands-on implementation experience in multiple modules of D365 CRM - experience in Field Service module is a must
- Have demonstrable experience in requirements gathering (conducting requirement workshops, interacting with Senior Business users and IT Partners) preparing BRD, functional fitment, customer review and sign-off
- Should have experience working in Agile/iterative methodology
- Provide support and quality assurance for delivered Microsoft Dynamics CRM solutions
- Work with QA team lead to prepare test scenarios and test cases
- Support preparation of training materials, conduct functional training for super users
- Must have prior experience in the onsite-offshore model
- Superb communication and documentation skills
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.CERTIFICATES and/or LICENSES NoneInterpersonal skillsAbility to comprehend, analyze, and interpret complex business documents. Ability to respond effectively to sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to lead multiple products and multiple product managers. Ability to make effective and persuasive presentations on complex topics to employees, clients and/or public groups. Ability to empower and negotiate successfully with key employees and client groups to take desired action.Reasoning abilityAbility to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with demonstrable experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations of significance to the operation.Scope of responsibilityDecisions made with detailed understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause long-term impact to department and/or multiple products.CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 (U.S.) and +1 (Canada). NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.Find out more
- ID: #50000406
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State: Texas
Richardson
75080
Richardson
USA
- City: Richardson
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-05-26
- Deadline: 2023-07-24
- Category: Et cetera