Vacancy expired!
Hi ,This is Peter Mulaka from Citadel Information Services, Inc. We have the below opening at Houston, TX. Please share your resume to if you are available and comfortable. If you are not interested please share it to someone who might be interested.Production Support ConsultantHouston-Texas.Duration : 12 Months.Job Description-Provide front line production support to end users responding to issues related to Problem/Incident Management, Operational Readiness, Application Monitoring, Production Governance-Assess initial severity, gather impacts, create tickets in JIRA/KANBAN, engage necessary teams, and escalate as necessary-Solve production down situations under tight SLA deadlinesRoot cause analysis, problem resolution follow-up and planning strategic fixes-Debug and fix production issues by analyzing Java, .Net, Node JS code, complex Oracle sql queries & stored Procedures, AWS cloud services-Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.-Develop plans to meet required service levels; design data collection and reporting mechanisms for application/infrastructure health reporting.-Communicate with business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues-Interact with clients and demonstrate empathy to situations and challengesSkill Set / Qualifications-Bachelors or equivalent degree in Computer Science.-Hands on production support experience for 4+ years-Proficient in Oracle , PL/SQL, Stored procedures, views, and working experience of 2+ years-Working experience of Service manager, Splunk, AppDynamics or similar products.-Good to have - Understanding of with Java, OOP concepts, Node Js, Microservices.-Good to have – Experience with Aws cloud concepts, services like S3, SNS, SQS, Lambda, and ability to navigate through AWS console and resources to troubleshoot issues-Familiarity with tools like JIRA and processes like Kanban-Ability to communicate with users, tech partners and other stakeholders to seek information required to troubleshoot issues.-Ability to navigate through organizational hierarchies and reach out proactively to people.-Ability to deep dive and reach the crux of issues in the most proactive fashion.Regards,Peter Mulaka,