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Job Description:
Candidates requiring visa sponsorship will not be considered for this position. This position will be located at our Plano, TX, Technology Center only. No remote or virtual options Overview of Duties and Responsibilities: Being part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.- Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
- Communicates with line of business and management the overall status and health of the application.
- Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
- Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
- Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
- Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
- Participate in DR and Resiliency
- B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges / universities or equivalent work experience. Must have more than 2-4 yrs of production support experience.
- Proven expertise in: SQL, Linux / Unix ,Shell Scripting, Autosys
- Ability to provide generic solutions and avoid re-occurring of incidents.
- Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
- Understanding in depth the business processes supported by the system.
- Experience monitoring the scheduling jobs and ensure proper action in case if issues or failures.
- Experience maintaining documentation and knowledge repository.
- Monday-Friday, 8am-5pm and 11:30am to 8:30pm once every 6 to 8 weeks, Weekend Support required on rotational basis.
- Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.
- ITIL certification recommended
- Exposure to Back and Front Office Operations in investment banking environment.
- Experience with Oracle, SQL server, Sybase, Python, Geneos ITRS.
- Candidate must be good in working as L2 application support team member.
- Able to Support users on complex technical issues, data issues, problems related to supported app.
- Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions.
- Proven adaptability and ability to work under pressure.
- Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals.
- Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.
- Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
- Communicates with line of business and management the overall status and health of the application.
- Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
- Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
- Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
- Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
- Participate in DR and Resiliency
- B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges / universities or equivalent work experience. Must have more than 2-4 yrs of production support experience.
- Proven expertise in: SQL, Linux / Unix ,Shell Scripting, Autosys
- Ability to provide generic solutions and avoid re-occurring of incidents.
- Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
- Understanding in depth the business processes supported by the system.
- Experience monitoring the scheduling jobs and ensure proper action in case if issues or failures.
- Experience maintaining documentation and knowledge repository.
- Monday-Friday, 8am-5pm and 11:30am to 8:30pm once every 6 to 8 weeks, Weekend Support required on rotational basis.
- Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.
- ITIL certification recommended
- Exposure to Back and Front Office Operations in investment banking environment.
- Experience with Oracle, SQL server, Sybase, Python, Geneos ITRS.
- Candidate must be good in working as L2 application support team member.
- Able to Support users on complex technical issues, data issues, problems related to supported app.
- Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions.
- Proven adaptability and ability to work under pressure.
- Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals.
- Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.
- Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
- Communicates with line of business and management the overall status and health of the application.
- Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
- Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
- Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
- Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
- Participate in DR and Resiliency
- B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges / universities or equivalent work experience. Must have more than 2-4 yrs of production support experience.
- Proven expertise in: SQL, Linux / Unix ,Shell Scripting, Autosys
- Ability to provide generic solutions and avoid re-occurring of incidents.
- Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
- Understanding in depth the business processes supported by the system.
- Experience monitoring the scheduling jobs and ensure proper action in case if issues or failures.
- Experience maintaining documentation and knowledge repository.
- Monday-Friday, 8am-5pm and 11:30am to 8:30pm once every 6 to 8 weeks, Weekend Support required on rotational basis.
- Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.
- ITIL certification recommended
- Exposure to Back and Front Office Operations in investment banking environment.
- Experience with Oracle, SQL server, Sybase, Python, Geneos ITRS.
- Candidate must be good in working as L2 application support team member.
- Able to Support users on complex technical issues, data issues, problems related to supported app.
- Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions.
- Proven adaptability and ability to work under pressure.
- Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals.
- Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.