Professional-System Engineer

About the CompanyJoin AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology eXperience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.About the TeamAt AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. In 2023, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.About the JobThe Professional-System Engineer (Salesforce) position is responsible for the performance of any/all functions involved in the quality assurance and test execution for the Salesforce application. Using testing techniques, design, develop, analyze test plans and strategies, write and execute test cases, and troubleshoot defects for applications. Determine integrated testing solutions that include cross dependencies between organizations and programs, develop data and environment strategies utilizing architectural skills and methodology to meet performance, usability, scalability, reliability and security needs. Responsibilities may include IST/UAT, E2E testing which encompasses the entire Salesforce customer experience testing. This position is required to provide software engineering services which includes quality control, and production support testing, and liaison to the key stakeholders. This is a technical position providing solutions for one or more software engineering disciplines and works closely with development, product management, project management, adopt the right technologies and platforms to meet the overall technology vision, roadmap and strategy established by Technology Development. Adopts consistent standards, tools, and best practices across the team with the overall goal of improving application reliability. Support the development of creative options and alternate testing/release strategies for meeting aggressive goals in terms of time to market in a very fast paced and dynamic environment. Align with the SLAs (Service Level Agreements) for the testing/delivery partners and teams and closely monitors SLA compliance in terms of application quality, maintainability, scalability, and security.Responsibilities and Day-to-Day ViewAs a Professional System Engineer (Salesforce) who is passionate about seeing customer succeeded and ensuring best-in-class product quality, the objective of the role is End-to-End ownership of testing of the product and be the custodian of product quality. With the Digital Engineering team, you will have the opportunity to join a fast-growing team that is embarking on a multi-year implementation as part of an on-going digital modernization effort. Develops, Implements, and Manages process to ensure that products meet required specifications for quality, function, and reliability prior to delivery Identifies and sets appropriate quality standards and parameter for products Assures that the program is governed in all respects. Partners with QA Leads & Architects for Intake planning & Assignment Sprint/Release planning with Test Architects/Testers Responsible for E2E Test Reporting & Metrics Manages risks and issue resolution to drive efficient and quality results Manages resources for program to ensure proper staffing and capacity Manages adherence to SLAs Collaborate with Developers, Business, and multiple global stakeholders to drive QA agenda Qualifications Monitoring Test Design & Execution Deliver regular reports that provide qualitative and quantitative descriptions of business performance Understand Automation Script/Framework and Execute Automation Scripts based on Test planning Develop and maintain Automation Test cases with the help of Automation/Test Architect Support team members, and help streamline work processes to improve efficiency and consistency. Advocate for QA practice and define ways to continually add value to the customer experience Overall – 3+ years’ experience in Product Testing with minimum 2+ years of experience on Salesforce CRM application with any clouds like Sales, Service and Marketing with a strong functional knowledge with LWC (Lightening Web Components) Good to have Telecom Domain Experience (BSS, CRM Order Management) Should have exposure to Automation (Katalon/Selenium) Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr) Good to have CLM, Marketing Cloud and R&A testing Able to perform Test configurations on SFDC platform like Roles, profiles, PS, Groups, OWD, Triggers, Execution batches, visual force pages, LWC etc. Mandatory to have data import/export using data loader / work bench Experience in writing the SOQL and SOSL queries. Proven expertise in Agile software development especially Scrum and Kanban Experience in API Testing & DB testing Strong written and verbal communication skills Good presentation skills – Developing and Presenting at Director Level Good to have SFDC Certified ProfessionalOur Professional-System Engineers earn between $116,700 -$175,100 Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:· Medical/Dental/Vision coverage· 401(k) plan· Tuition reimbursement program· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)· Paid Parental Leave· Paid Caregiver Leave· Additional sick leave beyond what state and local law require may be available but is unprotected· Adoption Reimbursement· Disability Benefits (short term and long term)· Life and Accidental Death Insurance· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal· Employee Assistance Programs (EAP)· Extensive employee wellness programs· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local lawsWe expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status