For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.The Program Administrator I provides leadership, direction and administration of operations to ensure accomplishment of program and organizational objectives.The Program Administrator I is responsible for the daily activities of the staff and overall operation of the program in their assigned market. Sets priorities for the team to ensure task completion. Identifies and resolves operational problems using defined processes, expertise and judgment.Primary Responsibilities:
Direct supervision, development, mentoring and evaluation of Supportive Care program staff within assigned market
Manages and coordinates specific functions and activities of program, including systems, policies and procedures, human capital, support services, etc. as required
Collaborates with the program providers to ensure clinical support is provided and delivered in accordance with the provider’s direction, needs of the patients and within the scope of practice of the clinical support staff
Promotes the provision of cost-effective, high-quality health care services to patients.
Tracks and trends outreach and patient engagement efforts and develop new strategies as needed
Provides continual process improvement including all Quality, HEDIS and Focus on
Care processes and/or services
Makes budgetary requests in support of identified program needs
Oversees medical and administrative staff to ensure:
Compliance with standards and regulations
Validation of clinical competencies for all clinical staff
Complete, accurate and timely documentation in the EMR
Reviews operational problems/policies and recommends solutions and change to Lead
Physician to minimize risk and meet external regulatory requirements
Collaborates with Lead Physician in the preparation and implementation of quarterly budgets; recommends funding based on knowledge of policies, costs, and operating practices
Assists the Lead Physician in the development and marketing of new services and referral sources
Represents program at public and professional meetings and conferences
Participates in program communication and public relations programs
Maintains professional affiliations and enhances professional development to keep pace with the trends in health care administration
Actively identifies and strategically develops relationships with employed, affiliated and contracted PCPs and clinics within the assigned market
Performs other related duties which may be inclusive, but not listed in position job description
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
3+ years of healthcare administration experience, including one year of supervisory experience
Demonstrated computer literacy
Proven knowledge of health care administration, clinic philosophy and policies and operating procedures
Proven knowledge of fiscal management systems
Proven knowledge of human resource management practices including supervision and staff development
Proven knowledge of governmental regulations and reimbursement standards
Proven knowledge of computer programs and applications
Demonstrated skills in exercising initiative, judgment, problem solving, decision making
Demonstrated skills in developing and maintaining effective relationship with staff, Senior Management, patients, vendors, payers, public
Demonstrated skills in organizing work to achieve program goals and objectives
Ability to analyze and interpret complex data
Ability to research and prepare comprehensive reports
Ability to monitor compliance standards
Ability to monitor compliance standards required by Joint Commission or Accreditation Association for Ambulatory Health Care
Valid driver’s license within the state of work
Access to reliable transportation for daily travel to various locations as assigned
Ability to travel out-of-town as deemed necessary by business need
Preferred Qualifications:
Current unrestricted Vocational Nurse license for applicable state of employment
Professional healthcare license or certification
3+ years healthcare supervisory experience
Supervisory experience within a home care setting
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Full-time