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- Provide leadership and guidance while planning, directing, and supervising the work activities of the Quality Assurance teams
- Establish and drive tactical and strategic QA plans and initiatives
- Propose ideas to increase the efficiency of the Fulfillment processes along with reducing frequent errors or issues
- Create and analyze Quality reporting to support business needs/initiatives
- Reduce errors to our customers by overseeing daily audits along with reporting errors/issues to appropriate Management members
- Interaction with Merchants, Vendors, and Management to resolve merchandise issues relating to Product Copy/Image, Quality, and Packaging
- Work with Customer Care on resolving customer inquiries or complaints on merchandise
- Bachelor’s Degree is preferred
- Ability to supervise teams and manage heavy workload in a fast-paced environment
- Excellent time management, planning, organization, and prioritization skills
- Excellent written and verbal communications skills
- Strong attention to detail
- Strong sense of customer service
- Proficient in MS Office