Quality Assurance Testing Analyst

26 May 2024

Vacancy expired!

We are seeking a talented Quality Assurance Testing Analyst with superb technical experience and customer facing skills. The position will provide EMV certification support to point-of-sale (POS) product providers and payment gateways.  Quality Assurance Testing Analyst  will be responsible for meeting operational goals, driving issue resolution and exceeding customer expectations.  Interface with internal Regional/Product/System’s Architect teams and POS technology partners to provide excellent customer relations/support.Perform EMV Level 3 device certification for all supported card brands utilizing EMV Test tools.Perform technology partner card present/EMV payment transaction field level validation/testing for assigned projects to ensure data format accuracy per the relevant specifications and defined scope during the certification process.Work with Card brands for EMV L3 result submission.Conduct project scoping for EMV L3 projects and create/analyze EMV Test scripts for various card brands as required.Perform technology partner message level validation as per the specification for assigned projects to ensure data format accuracy per the relevant specifications and project scope.Generate weekly reports for regional, product and executive teams for all assigned projects to provide a high-level overview of project timelines, certification status, risks and identified issues/blockers.Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues.Escalate issues to internal Regional, Systems Architect, Product Development, Product Management, and/or Operations teams and manage issue resolution.Perform network/system diagnostics and transaction research to analyze and resolve endpoint problems in both the test and production environment.Communicate, monitor, and escalate known issues/tickets through resolution.Build internal support-related tools documentation and create/edit/distribute customer communications.Manage all aspects of EMV L3 certification, from scoping to closure.Handle multiple assignments, appropriately prioritize work, and provide excellent written and verbal communication.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

  • ID: #50003889
  • State: Texas Austin 73301 Austin USA
  • City: Austin
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-26
  • Deadline: 2023-07-25
  • Category: Et cetera