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- Provide Subject matter expertize on Samsung vRAN solution to customer’s engineering teams.
- Lead the support teams in troubleshooting commercial Radio network configuration and call processing issues, propose workarounds, and work with R&D teams to provide the RCA (Root Cause Analysis).
- Lead & drive the resolution of high severity issues to meet SLA requirements and provide support as needed for commercial critical issues.
- Support troubleshooting of oRAN interface issues in a multi-vendor deployment with Samsung vRAN solution.
- Assist Customer in developing and implementing NE SW upgrade MOPs in the commercial networks.
- Assist Customer with troubleshooting of issues related to orchestration and integration 5G vRAN software in cloud platforms.
- Works closely with various cross- functional support and R&D teams to achieve successful with new product roll-outs and deployment.
- Strong customer focus, communication and presentation skills to conduct technical training & deep dive sessions on new technology introduction of 5G RAN EMS features and virtualized networks.
- Willing to travel sporadically to different customer locations during the new product or software rollout phase.
- Able to provide SME support to customer’s engineering teams.
- Able to handle outage situations seamlessly with customer and internal teams to drive resolution within SLA
- Need to have Excellent technical skills on Operating systems (Linux), Server configurations, Networking and have the aptitude to solve problems.
- Key contributor in driving the technical solutions to customer through complex organizational dynamics.
- Leveraging your ability to communicate effectively with all levels of organization as well as HQ partners on initiatives.
- Bringing your experience in problem solving and ability to navigate complex organizations with pivotal shifts.
- ID: #49098979
- State: Texas Plano 75023 Plano USA
- City: Plano
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-02-09
- Deadline: 2023-04-07
- Category: Systems/networking