Remedy Engineer in Colorado, TX

REQUIRED QUALIFICATIONS: Related Work Experience • 3 years of experience with BMC Action Request System • 2 years of experience with BMC Remedy ITSM Suite of applications including Service Request • 2 years of experience with any scripting language Position Summary: Job Description Engineer responsible for supporting and resolving customer-facing application issues with BMC Action Request System and ITSM Suite of applications. Provide integrations with network tools. Essential Job Functions Position requires staffing of 40 scheduled hours per week to ensure coast-to-coast support, as well as overnight on-call support for one week (seven days) out of six to eight weeks (typically, low volume). The engineer is responsible for resolving workflow/transaction and troubleshooting errors across related backend systems. The position will require understanding data flow to escalate effectively to other teams or departments as needed. This position is also responsible for monitoring system issues that may be causing chronic errors to identify the widespread problems and means of prevention.