This is a 100% Remote position - California and Colorado residents not applicable. Required:
4 years of Benefits Experience
Must have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, HSA, FSA, HMO, Benefits administration, PPO, Life insurance
Description:The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledge base and contact center technologies and processes. Service teams functional areas of support: Benefit Administration, Help Desk and/or Workforce Administration.Essential Functions/Duties/Responsibilities Provides professional and timely service to internal and external customers Processes benefit-related changes such as life-status changes, address changes, etc. Resolves benefit administration service issues with internal staff and outside Vendors Counsels employees regarding benefit programs including plan features, procedures, eligibility, and premium information Performs monthly reconciliation of Carrier invoices to report to customers Respond accurately and timely to incoming written and telephonic inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers. Properly utilize knowledge base to research and provide responses in an efficient and timely manner Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries Provide professional and timely service to internal audit requests Effective communication skills via telephone, email, and in-person Participate in work intake reviews to further automate audit activities and reporting Timely and efficient communication to leadership of any issues relating to audit Identify and document areas of improvement or innovation through process change or automationSkills:HRIS, benefits administration, ERISA, HSA, FSA, benefit plan, customer service skillsAdditional Skills & Qualifications: Effective communication skills via telephone, email, and in-person Maintain punctuality and adherence to set schedule with extra hours as needed Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues If they have any Workday or Salesforce experience its a huge plus, because those are the systems they use. Will be required to work weekends especially in OctoberAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full-time