REMOTE - Customer Support Specialist

Pay: $16.66 - $19.00

Prefer candidate is based in Cooke County area.

Job description:

Genesee Energy, a family owned and operated business in the Puget Sound since 1929. We are seeking the right person to help maintain our reputation, which is near 100 years in the making. The right person, will need to have the right skills and that right person, Genesee Energy will rightly compensate and recognize.

Job functions:

Please apply only if you are genuinely interested

Operate in fast past environment while managing large amounts of incoming calls

Open and maintain customer accounts by recording account information

Identify and assess customers' needs to maximize the customer experience

Build sustainable relationships of trust through open and interactive communication

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Contribute to team effort by accomplishing related results as needed

Requirements:

Proven customer support experience

Strong phone contact handling skills and active listening

Mastery of MS Word, Excel Outlook and CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Location:

Remote - Seattle Based Company

Shift:

Monday – Friday - 8AM – 5PM (PACIFIC STANDARD TIME)

Compensation: Benefits: Pre-Employment Screening

Very Competitive - DOE

100% Company Paid medical, dental & vision.

401 K Matching

Paid Holidays

Sick Leave/ Vacation Accrual

Aflac & Legal Shield Offered

Drug

Criminal

Job Type: Full-time

Benefits:

401(k) matching

Flexible schedule

On-the-job training

Company provided equipment (laptop, etc)

Ability to Commute:

Seattle, WA 98118 - Occasional Trainings

Ability to Relocate:

N/A

Work Location: Remote - A quiet environment where calls can be taken in large volumes during business hours (8am - 5pm M-F PACIFIC STANDARD TIME)

PLEASE RESPOND WITH RESUME