Job DescriptionHave you ever walked down an aisle in your local grocery store and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. retailers to help them understand their consumers, and to optimize their business down every aisle.As a Customer Success & Insights Analyst, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.ResponsibilitiesPartner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivityUnderstand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendationsDrive strategic thought leadership with customers leveraging NIQ tools and assetsIdentify opportunities for increased partnership and elevate those opportunities to organizational partnersFacilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption and value creationEnsure timely delivery of data and reporting and drive internal issue resolution and the associated responseIdentify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goalsWork collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome Growth OpportunitiesDevelop cross-functional management skillsMaster NielsenIQ processesBuild internal stakeholder relationshipsSupport client teams, driving outcomes for clients A Little Bit About YouYou confidently manage data, and you care about the people behind every number. You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your workwhether you got your start in sales or consulting analytics, or consumer goods. Now you’re ready for what’s next.