Salesforce Business Analyst

Title:

• Lead discovery workshops; facilitate meetings with large and remote audiences; develop and deliver solution presentations; and lead prototype demonstrations
• Identify Stakeholders process pain points and gaps, perform analysis and decomposition of complex business information and recommend best practices.
• Perform business process modelling (both current and future state), basic technical architecture diagramming, detailed functional requirements, and when needed, detailed design documents
• Worked closely with business team to perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC)
• Implemented the Salesforce.com Web to lead functionality to create Leads in SFDC
• Previous experience as a business analyst or systems analyst on a large software application implementation project, including driving SFDC/CRM adoption
• Be able to work in a fast-paced, complex, collaborative, team environment and proven ability to successfully juggle multiple projects, deliverables and deadlines at once.
• Strong communication and presentation skills
• Great customer skills, professionalism and entrepreneurial attitude

• 3+ years of experience as a Salesforce Business Analyst
• Must have experience creating user stories
• Must have experience developing AS-IS and TO-BE business process flows
• Must have strong customer service skills
• Must have in-depth knowledge of business re-engineering principles and processes, the ability to identify, capture, and translate business requirements
• Must have excellent verbal and written communication skills, including presentation, facilitation, and coordination skills
• Salesforce certifications is a plus
• Functional knowledge of Quote to Cash processes is a plus
• Bachelor’s degree minimum