Salesforce Business Analyst - Remote

15 Jan 2022

Company: Eagle Creek, an Atos Company

Position: Salesforce Business Analyst

Position Description: This is a remote Position anywhere in the United States.

  • Gather and refine requirements for the creation of functional and technical design.
  • Conduct and lead requirements and solution design workshops.
  • Drive discovery conversations with our clients IT staff and business stakeholders.
  • Author design and configuration specifications based on client business and technical requirements.
  • Define process, create, and maintain workflow and related documentation
  • Evaluate client processes and technologies for the purpose of innovation and improvement.
  • Develop and maintain requirements documentation including RTM.
  • Provide configuration expertise for validation and testing.
  • Work with client user groups to identify and set priorities for future innovation.
  • Advise and guide clients towards best practices in configuration, workflow, customization and data validation.
  • Participate in pre-sales efforts and strategic project planning as required.
  • Mentor and train, formally and informally, lesser experienced resources.
  • Develop project-specific training material.
  • Create and execute Functional Test Scripts
  • Conduct training sessions.

Required Skills
  • 5+ years in dedicated BA role on CRM consulting and implementation engagements.
  • 2+ year dedicated BA experience
  • Deep understanding of technical requirements, system configuration, user requirements and all related policies and procedures.
  • Service Cloud implementation experience.
  • Knowledge of APEX and VisualForce development.
  • Experience with Software Development Life Cycle methodologies and best practices
  • Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
  • Experience in working with relational databases such as Oracle or SQL Server
  • Experience in working with data management tools
  • Strong documentation, prioritization and training skills.
  • Excellent customer interface, analytical and problem solving skills.
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • Strong experience working on Agile projects.
  • Knowledge of database design and data migrations.
  • Strong knowledge of SDLC methodologies and processes.
  • Excellent communication, presentation, and interpersonal skills.
  • Solid understanding of SaaS and CRM development processes and methodologies.

Desired Skills
  • Bachelor's degree in computer science, related field, or equivalent.
  • Salesforce Certified Administrator (201)
  • Salesforce Certified Sales Cloud Consultant or Salesforce Certified Service Cloud Consultant
Eagle Creek is an Equal Opportunity/Affirmative Action Employer.

  • ID: #31651350
  • State: Texas Houston 77001 Houston USA
  • City: Houston
  • Salary: $80,000 - $160,000
  • Job type: Permanent
  • Showed: 2022-01-15
  • Deadline: 2022-03-14
  • Category: Et cetera