Salesforce Product Owner

This role can be based in Dallas, TX, and Shawnee, KS.As the Salesforce Product Owner you will be responsible for defining, prioritizing, and delivering Salesforce solutions that meet the needs of the business. This role involves you working closely with stakeholders to gather requirements, translating them into actionable user stories, and collaborating with technical teams to deliver enhancements and new features. You will ensure that the Salesforce platform aligns with business objectives and delivers maximum value through continuous improvement.Key Responsibilities:Product Vision and Backlog Management:Define and communicate the product vision for the Salesforce platform, ensuring alignment with business goals and stakeholder needs.Develop, maintain, and prioritize the product backlog, ensuring it reflects the most valuable and impactful features.Create and refine user stories, acceptance criteria, and detailed requirements to guide the development process.Provides mentorship to team members in areas pertaining to system administrationIdentifying and streamlining/eliminating activities that impact the swift resolution of Tier 4 cases and small projectsPersonally, configure the SalesForce.com platform across all CG and WRQ tickets and do all Production configuration for small projects, and UAT, DEV & PROD configuration for major projects)Translate change requests or complex bug issues into technical requirements for the SalesForce Database Developers and Group Developers for all Tier 4 cases and small & major projectsDocument and deliver Testing and Testing outcomes for all Tier 3 escalation cases and major projectsAct as Project Lead for all small projects/medium sized projects.Maintain the necessary levels of ADM01 accreditation, and study toward achieving basic SQLskills and passing ADM02 accreditation as well as being familiar with project methodologies such as AgileStakeholder Collaboration & Relationship Managment:Engage & lead with business stakeholders to understand their needs, pain points, and priorities, translating these into Salesforce solutions.Facilitate requirements gathering sessions, workshops, and regular check-ins to ensure stakeholder alignment and satisfaction.Manage expectations by providing clear updates on product progress, timelines, and potential challenges.Solution Delivery:Work closely with Salesforce administrators, developers, and other technical team members to design, build, and deliver high-quality Salesforce solutions.Oversee the development process, ensuring that features are delivered on time, meet quality standards, and fulfil business requirements.Participate in sprint planning, review, and retrospective meetings to continuously improve the delivery process.Filters pressure from project team members and balances concern for people versus workload prioritiesMotivates project team members regardless of internal/external circumstances and pressuresQuality Assurance and Testing:Ensure that all Salesforce features and enhancements are thoroughly tested and meet acceptance criteria before deployment.Collaborate with QA teams and end-users to conduct user acceptance testing (UAT) and gather feedback for improvements.Address and resolve any issues or defects that arise during the testing and post-deployment phases.Performance Monitoring and Optimisation:Monitor the performance and usage of Salesforce solutions, identifying opportunities for enhancements and optimization.Define & analyse key metrics, user feedback, and other data to inform product decisions and prioritise future work.Drive continuous improvement by staying current with Salesforce updates, new features, and best practices.Ensures own work is on-line with set processes and checklists to produce work that exceeds minimum quality standardsActively promotes rigorous attention to detail among project teams and colleagues ensuring that accuracy underpins all tasksUnderstands how individual and collective processes and developments impact on the accuracy of outputForesees the full implications of changing previously released configuration in terms of the effect on the existing platform configuration and processes, or pipelined and in progress configuration developmentsUnderstands the implications of changing previously released development in terms of the effect on the existing platform code and processes, or pipelined and in progress developmentsGovernance and Compliance:Ensure that Salesforce implementations comply with company policies, data security standards, and regulatory requirements.Maintain comprehensive documentation of product features, configurations, and changes.