Security Premium Support Engineer, IAM

Micro Focus
Remote, TX
07 Feb 2025

Vacancy expired!

Job Title:Security Premium Support Engineer, IAM

Job Description:

PREMIUM SUPPORT ENGINEER - IAM - ACCESS MANAGER, IDENTITY MANAGER

Micro Focus is one of the world's largest enterprise software providers, focused on solving the IT dilemma-how to balance today's needs with tomorrow's opportunities. We deliver mission-critical technology that helps tens of thousands of customers worldwide manage core IT elements of their business. Strengthened by our strategic services and support organizations, and an extensive partner network, our broad set of technologies for security, IT operations, application delivery, governance, modernization, and analytics provides the innovative solutions organizations need to run and transform- at the same time.

About the Role

At Micro Focus, the Premium Support Engineer supports several of our largest and most strategic customers with post-implementation product support. Premium Support Engineers provide remote technical support and are responsible for the identification and resolution of Micro Focus product related technical problems. Some onsite visits may be required annually per customer. US Citizenship is preferred, due to customer requirements.

The Premium Support Engineer will:
  • Develop business relationships with the customer's technical and management staff and support the customer by gaining first-hand knowledge of their system, configuration and business needs.
  • Use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer expectations.
  • Listen to the needs of their customer for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development.

Education and Experience:
  • Bachelor's Degree in Computer Science, Information Systems or related field (or equivalent experience required)
  • 3-5 years Development/IT/Technical Support/Professional Services experience required (experience in technical leadership and 2nd or 3rd line support is a plus)
  • Required Technical Skills: High level of competence in Identity Manager . Experience in Access Manger and other IAM technologies.

Knowledge and Skills:
  • Able to influence both internal and external stakeholders
  • Self-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous projects ( some outside of standard business hours work, including weekends, may be required)
  • Flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework
  • Strong analytical and problem-solving skills
  • Willing to travel as needed (approximately 10%)

If you want to be part of what's next andfind out more about ouravailable opportunities, visit Micro Focus Careers .

#DiceSD

#LI-SD1

#LI-Remote

Job:ServicesJob Level:ExpertERP Points:010,000

Micro Focus is uniquely positioned to help customers maximize existing software investments and embrace innovation in a world of hybrid IT-from mainframe to mobile to cloud.

We are one of the largest pure-play software companies in the world, focused from the ground up on building, selling, and supporting software. This focus allows us to deliver on our mission to put customers at the center of innovation and deliver high-quality, enterprise-grade scalable software that our teams can be proud of. We help customers bridge the old and the new by maximizing the ROI on existing software investments and enabling innovation in the new hybrid model for enterprise IT.

Worldwide Code of Business Conduct and Ethics:

The Micro Focus Worldwide Code of Business Conduct and Ethics embody the fundamental principles that govern our ethical and legal obligations. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Equal Opportunity Employer (EEO):

Micro Focus provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you'd like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

Accessibility

Micro Focus is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail swpmb.globalrecruiting@microfocus.com

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
  • ID: #49070864
  • State: Texas Remote 00000 Remote USA
  • City: Remote
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-02-07
  • Deadline: 2023-04-07
  • Category: Et cetera