Vacancy expired!
- Solve production support issues, and establish modern practices to increase and monitor software reliability, quality, and maintainability
- Work on tickets and do coding to fix issues and bugs
- Communicate directly with business customers and partners to understand and resolve problems both tactically (provide immediate relief/fix) and strategically (SRE)
- Coordinate priorities with the Support and Maintenance project manager
- Communicate directly with lower levels of customer support organization
- Communicate directly with customers as needed to understand requirements and ensure successful resolution of issues
- Work closely with the R&D engineering team to ensure that upcoming new features are sufficiently covered with Supportability requirements
- Identify, design, and implement Supportability product improvements
- Provide technical and non-technical leadership to other members of the maintenance team
- In addition to leading others, you will contribute directly to the team's tasks: troubleshooting, coding, testing, etc
- Create and maintain processes and metrics to manage the day to day operations of the maintenance team
- Provide estimates of effort
- Write product specifications, designs, and technical manuals
- Evaluate third-party products and specifications
- Provide feedback to peer performance reviews
- Mentor and train Engineers
- 5+ years of C development experience
- Great sense of ownership and accountability
- Excellent communication skills
- Ability to drive results professionally and tactfully
- Ability to solve complex issues and drive solutions in a fast-paced environment
- Technical Lead experience
- Google Cloud Platform
- JavaScript
- SQL queries and stored procedures
- Test automation experience using gtest, Cucumber, Behave, Gherkin
- Retail experience, especially in the Convenience Store industry and Point of Sale systems