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- Design, plan, implement and maintain private, public and hybrid cloud network solutions / connectivity
- Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
- Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
- Evaluate the current cloud network architecture and develop action plans to make necessary improvements
- Develop and maintain accurate cloud network support documentation in a knowledge repository
- Perform network performance monitoring, trending and capacity planning for the enterprise cloud networks
- Analyze, diagnose, and resolve customer issues within the 7-Eleven network
- Provide Tier 3 and Tier 4 technical support for 7-Eleven's network infrastructure
- Collaborate with 3 rd party vendors to ensure the network stays operational
- Other duties as assigned
- Skilled in hybrid networking environments - connecting on-prem to cloud networks (AWS, Azure, OCI, Google Cloud Platform)
- Strong diagnostic and problem-solving skills
- Active listening and analysis to identify issues or problems
- Research and creativity to identify a solution to the issue or problem
- Ability to communicate resolutions in a simple, easy to understand manner
- Communication skills
- Verbal and written - via phone, email, chat, etc.
- Must be able to clearly communicate instructions and current tasks
- Must be able to describe technical items to non-technical users
- Multi-tasking skills - ability to help a team member or customer real-time while performing other tasks
- Passionate about customer support, attention to detail, excellent organizational and time management skills
- Ability to lift up to 50 lbs, work nights or weekends, as needed, and participate in an on-call rotation
- Verbal and written - via phone, email, chat, etc.
- University degree in Information Technology or related field preferred
- 5+ years of working experience in large enterprise (Fortune 1000) networks - (Cisco, f5, Juniper) is preferred
- 2+ years working specifically in cloud network design, planning, connectivity, migration and support
- Expert knowledge and understanding of common network protocols (e.g., TCP, UDP, BGP, OSPF, VPC, EC2, etc.)
- Certifications highly recommended - (i.e., AWS or Azure Certified Solutions Architect, etc.)
- ID: #23390196
- State: Texas Irving 75014 Irving USA
- City: Irving
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2021-11-24
- Deadline: 2022-01-22
- Category: Architect/engineer/CAD