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- Design and implement secure, scalable, and highly available network solutions across a hybrid, multi-cloud environment
- Utilize coding skills to automate infrastructure deployments across multiple data centers and cloud platforms such as Azure and AWS
- Implement and maintain monitoring tools and processes for network performance monitoring, trending, and capacity planning for network systems
- Partner and collaborate with other teams including software developers, application engineers, and infrastructure teams to design and support cloud systems
- Assist in creating infrastructure roadmaps, budgets, and evaluating new technologies
- Support hardware and software for all physical and virtual network devices including Cisco routers, switches, firewalls, encryption hardware, IPS, VOIP telephony communication, and wireless
- Proactively replace network hardware as needed and perform regular and proactive updates to software utilities and operating systems of network devices
- Setup and maintain disaster recovery systems, facilities, and procedures to support business resumption for disaster recovery scenarios
- Complete incident and service requests with an emphasis on excellent service and within SLA targets
- Conduct proactive capacity planning to ensure systems support customer demand
- Act as an escalation point to operations teams
- Develop and maintain support and architectural documentation
- Participate in an on-call rotation schedule for after-hours support
- Stay abreast of current networking technologies (Ex: Cloud networking, load balancing, WAFs, cloud networking, security, and automation)
- Continually find opportunities for ongoing professional growth and learning
- Proactively find ways to support the IT team goals and recommend solutions
- Proactively communicate status reports and opportunities
- Effectively manage time and resources, including allocating resources from other groups and coordinating testing efforts of other departments
- Mentor and train less-experienced team members on troubleshooting and supporting network devices
- Adhere to all company policies, procedures, and business ethics codes
- Complete required regulatory training as assigned
- Maintain strict adherence and compliance to all laws, rules, regulations, and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulations
- Expert level understanding of core networking technologies including: L2/L3 networking (OSPF, BGP, VLAN); Palo Alto firewall (PA-5200/PA-3260/VM-300); AZURE/AWS network technologies (VNet. ExpressRoute, virtual network gateways)
- Advanced knowledge of concepts of load balancing, WAFs, cloud networking, security, and automation
- Highly analytical network troubleshooting skills utilizing packet capture/analysis packages such as Wireshark, etc.
- Expert knowledge on cloud monitoring systems and best practices
- Scripting skills using tools such as Python, Terraform, PowerShell, etc.
- 7+ years of hands-on network/security experience working in IT operations and support
- 5+ years of experience designing and supporting cloud technologies in AWS or Azure
- Experience using ticketing system for incident, problem, and change management
- Hands on practical automation experience
- Experience writing network configuration and design documentation
- Effective written and verbal communication skills
- Experience mentoring and/or training others
- Bachelor's Degree in an Information Technology field preferred
- Certification in AWS (Amazon Web Services), Azure, and/or Google cloud technologies preferred