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MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!Our customer is requiring anyone that is selected for this job to be fully vaccinated. If applicable, prospective or new employees that are selected for this position may seek an exemption to the customer vaccination requirement by sending an email to our HR team with details of the exemption and any supporting documentation. MatchPoint HR will then work with the customer to receive approval. Any vaccine exemptions must be approved prior to the start of employment.
About the roleWe’re looking for a Support Engineer to join our Corporate Engineering team and support over 1000 users working across multiple offices. You will work closely with many teams, including Security, HR, Compliance, and Executive Leadership to create, innovate, and execute on a variety of projects and events. The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to grow your budding IT skills. This role will report to the Corporate Engineering team.Your day-to-day will involve:- Acting as the first point of contact in assisting users with hardware, software, and troubleshooting issues
- Executing onboarding and offboarding tasks, including hardware setups, access management and asset management, and develop process improvements
- Managing and troubleshoot site-based networking and WiFi issues, VoIP systems, and video conferencing systems
- Helping roll out new software releases and system upgrades, evaluate and install patches and security updates, and resolve software and hardware-related compatibility problems
- Working with employees to troubleshoot various connectivity and access issues
- 3+ years of previous IT support experience
- Experience supporting macOS and iOS, preferably in an enterprise environment
- Previous experience with MDM solution like JAMF Pro (Casper Suite), AirWatch, Fleetsmith or similar
- Ability to administer and troubleshoot VPNs, password managers, two-factor authentication, single sign-on and security protocols
- Excellent customer service and troubleshooting abilities
- Surreal sense of humor
- Scripting and debugging abilities (Bash, Python, Ruby, etc.)
- Apple Certification (ACIT, ACMT, ACSP, etc.)
- Windows experience