Emerging Technology GroupEmerging Technology Group (ETG) is ServiceNow’s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. As Customer Zero we implement all our technology workflows and deliver the best experience. With AI everywhere we are in charge of AI Experiences which cut across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform.We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform and the best industry standards.If you enjoy learning, growing and making an impact, you will love being in this role. You get exposure to every facet of the enterprise and can make a meaningful impact on both the business and on the people who work here. You will face new obstacles and priorities every day, which can be invigorating and push the boundaries of your thought process.What our team values:Being humble and having each other’s backsLearning new things and offering expertise with each other—by answering a quick question on teams, pairing on a feature, or managing a lunch and learn sessionProducing high quality work, we’re proud of, and not taking shortcutsHaving fun—we like to joke around, eat lunch collectively, and even hang outside of workLeaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)About the Role:We are seeking a highly experienced and visionary Senior Manager for our AI Foundation team. This role is pivotal in driving the strategy, development, and implementation of AI capabilities, services and solutions to assist our organization’s AI initiatives that is a mix of traditional AI and Generative AI. The successful candidate will guide a team of AI engineers, product managers and architects, ensuring the delivery of cutting-edge AI technologies that enhance our products and services.Key Responsibilities:1. Strategic Leadership:Co-develop and drive execution of the strategic vision for AI capabilities, services and solutions in alignment with the company's overall AI strategy. Combination of Traditional AI capabilities and Gen AI that will drive value to our stakeholders.Collaborate with senior leadership to identify opportunities for AI integration across various business units.2. Team Management:Guide, mentor, and grow a high-performing team of AI and data engineers.Foster a collaborative and innovative team environment that encourages continuous learning and improvement.3. AI Foundation Development and Maintenance:Oversee the design, development, and deployment of scalable AI capabilities, services and solutions.Ensure the reliability, security, and performance of AI capabilities, services and solutions, enabling seamless integration with existing systems.Roll out Scalable AI Services at speed like LLM as service, Content Moderation service, Document Parser, AI Agents, Recommendations engine etc.4. Project Management:Manage multiple AI projects, ensuring they are delivered on time, within scope, and within budget.Establish clear project goals, timelines, and deliverables, while effectively communicating progress to stakeholders.5.Innovation and Implementation:Stay abreast of the latest advancements in AI technologies and methodologies.Drive the adoption of best practices in AI and machine learning across the organization.Implement AI solutions that drive business value and enhance customer experiences.6.Stakeholder Engagement:Partner with cross-functional teams to understand their AI needs and develop tailored solutions.Present AI strategies and project updates to executive leadership and key stakeholders.7.Governance and Compliance:Ensure all AI initiatives comply with relevant data privacy regulations and ethical standards.Develop and enforce governance frameworks to manage AI models and data usage specifically with regards to LLMs.