Senior Network Engineer

Our client in Odessa, TX is seeking a

• Handles escalations from Tier 2 teams
• Follow standards - update and provide documentation of current and new processes which adhere to best practices
• Document technical problems, resolutions, and processes for assigned tasks and projects
• Follow policies and procedures for change and incident management
• Organize and manage multiple projects simultaneously
• Support of disaster recovery solutions
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Perform other duties as required and/or assigned
• Employee must be able to perform essential functions of the job with or without reasonable accommodation

• Strong network infrastructure support and administration skills (both wired and wireless LAN)
• Excellent skills; Cisco and Meraki Routers and Switches
• Strong knowledge of firewall solutions, both software and hardware (Cisco, Meraki, Palo Alto a plus)
• Strong troubleshooting abilities, including working with clients to diagnose and resolve issues
• Strong communication skills to effectively communicate network/systems issues and resolutions to clients
• Troubleshooting VPN issues
• Strong server infrastructure support skills, including Windows Server 2008, 2012, and 2016 (DNS, DHCP, on-premise, and cloud)
• Strong knowledge of networking technologies and WAN communications, including TCP/IP (routing and subnetting), QoS, SD-WAN, MPLS, IPSec, VSAT, MetroEthernet, DSL, etc.
• Strong knowledge of Layer2 and Layer3 Cisco switches
• Strong troubleshooting skills, must be able to work effectively with technical and non-technical remote support
• Experience with Network Monitoring tools Auvik and Traverse

• Minimum of 6 years in the technology field with deep hands-on experience and supporting technology infrastructure
• Working knowledge of network theory required
• Experience in a managed services environment preferred
• CCNP and CCDP certification desired, CCNA Voice a plus
• Ability to work independently and manage multiple projects simultaneously
• Ability to work in a team environment, handle pressure, and manage work under tight deadlines
• Basic project management skills are a plus
• Must have reliable transportation
• Occasional evening and/or weekend work may be required
• Professional demeanor
• Relentless focus on delighting customers, treating colleagues regardless of position with the utmost respect
• Able to interact confidently with C-level executives at client sites
• Organized, able to manage and complete multiple projects simultaneously
• Detail Oriented, able to apply consistency throughout the work product
• Self-Starter in addition to having the ability to work in the guidelines of given directions
• Able to work with outside vendors to troubleshoot issues and tackle problems
• Efficient, effective at producing required results in a short amount of time
• Strong communication, both written and orally (consistent, efficient, and effective)
• Follow directions, applies judgment, and can be flexible
• Pro-active, able to note things that need to be done without being prompted and proactively address them
• Must be available onsite, during normal business hours