About this role:Wells Fargo is looking for a Senior Operations Processor in Lockbox Business Operations as part of Payment Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .In this role, you will:
Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications, US:
4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Lockbox experience
Leadership experience in a fast-paced production environment
Training/coaching experience
Ability to work independently in a production-based environment
Prioritize workflow based on customer SLAs and other key components in multiple departments within Lockbox
Intermediate computer skills
Ability to multitask while managing department priorities and workflow
Job Expectations:
Lifting 15lbs
Ability to work additional hours as needed based on business needs
Schedule flexibility to work some bank holidays as needed based on business needs
This is an open-ended schedule with the start time and end time determined by workflow. Required overtime and holidays as needed
Salary: $24Work Schedule: 2:00AM- 10:30AM or until finish. Sat/Wed off. This is an open-ended schedule with the start time and end time determined by workflow. Required overtime and holidays as neededLocation: 2975 Regent Blvd. Irving, TX 75063-3140Posting End Date:21 Jul 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Company: WELLS FARGO BANKReq Number: R-385583Updated: Thu Jul 18 01:09:03 UTC 2024Location: IRVING,Texas
Full-time