Senior Process Specialist / Business Analyst – Operational AI

As a Senior Process Specialist / Business Analyst – Operational AI, you will bridge the gap between business strategy and technical execution. You are a systems thinker who thrives on transforming complex business needs into clear, actionable plans — and you’re not afraid to get technical. You’ll serve as a key liaison between business stakeholders, product managers, architects, and engineers to ensure that our operational systems and AI-driven solutions are designed for scalability, efficiency, and growth.You’ll play a critical role in documenting how our business runs today, defining how it should run tomorrow, and partnering across teams to make that future a reality.What You’ll DoProcess Analysis & OptimizationDocument as-is and to-be processes, capturing decisions, data requirements, exception paths, and dependencies.Identify inefficiencies, design optimized workflows, and define future-state processes that scale with the business.Maintain structured process documentation and centralized knowledge repositories.Business Requirements & Systems DesignCapture requirements, business rules, SLAs, and value-sizing inputs for new systems and process improvements.Author and maintain detailed Business Requirements Documents (BRDs) and ensure traceability through delivery.Collaborate with technical teams to design system integrations, define API logic, and document data flows.AI Enablement & Intelligent WorkflowsPartner with architects and product managers to operationalize AI insights — designing workflows that automate decision-making, classify customer or business requests, and enhance proactive service delivery.Ensure systems are configured to leverage AI effectively, supporting intelligent automation across operational functions.Testing, Validation & Change ManagementSupport User Acceptance Testing (UAT) through scenario planning, validation steps, and issue tracking.Assist with change management, stakeholder communications, and end-user adoption.Write and maintain Standard Operating Procedures (SOPs) that guide teams through process changes and system enhancements.Data-Driven Insight & Continuous ImprovementUse data to analyze process performance, identify trends, and support recommendations for improvement.Build business cases for new initiatives using measurable outcomes and operational insights.