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Are you ready to explore a world of possibilities? Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life Why you'll love this job The Lead Application Support role will be responsible for providing technical support of all applications. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary. What you'll do: Support DTCC applications by providing monitoring, application, and system support for DTCC's production application services client facing environments. Provide 24x7 support for event monitoring, incident triage, escalation and be a part of a 24/7 on-call rotation. Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc. Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met. Provide support for change management approval, execution for DTCC's production application services Client support team engagement to assist with application related incidents, client testing and integrations Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting Access administration for application access to DTCC's production application services Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems. Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately Note: Responsibilities of this role are not limited to the details above Qualifications 6 years of related experience minimum Development experience with ServiceNow, SalesForce or Robotic Process Automation (RPA, BluePrism) applications preferred. Bachelor's degree preferred with Masters, or equivalent experience About UsAbout DTCCDTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.Our work environment favors openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind. About the TeamThe Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
- ID: #20330961
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State: Texas
Coppell
75019
Coppell
USA
- City: Coppell
- Salary:
USD
TBD
TBD
- Job type: Permanent
- Showed: 2021-09-27
- Deadline: 2021-11-24
- Category: Architect/engineer/CAD