The TeamThe Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.The RoleThe Senior Technical Consultant (AI) acts as the functional and technical expert for customer engagement teams, advising clients and configuring ServiceNow AI solutions using best practices. They design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. Their role includes troubleshooting errors, supporting users, and developing solutions for complex use-cases, ultimately delivering impactful AI solutions on the platform.What you get to do in this role:Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customersDeveloping solutions specific to user requirements gathered in workshops.Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project.Ensuring that best practices in implementation AI solutions are followed by the organization.Checking and correcting conflicts in data configurations and overlaps.Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.Identifying, debugging, and advising on system errors or architecture issues.