Senior Telecom Expense Analyst

7-Eleven, Inc.
Irving, TX
25 Nov 2024

Vacancy expired!

Overview

Who we are

Imagine working in a place where

continuous improvement and

innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the

entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to

better serve the needs of our customers.

Today we are

redefining convenience and the customer experience in big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to

come make history with us.

How we lead

At 7-Eleven we are guided by our

Leadership Principles.

  • Be Customer Obsessed
  • Be Courageous with Your Point of View
  • Challenge the Status Quo
  • Act Like an Entrepreneur
  • Have an "It Can Be Done" Attitude
  • Do the Right Thing
  • Be Accountable
    • Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

    About This Opportunity

    Responsibilities

    General Description :

    • Flexible Hybrid - Work from Home or Office
    • Ensure receipt of monthly invoices for all voice and data circuit account invoices. Analyze, validate, dispute discrepancies, as well as identify opportunities for cost savings. Process monthly invoices, scan / upload to TEM , ensure proper allocat ion of charges to responsible cost centers, corporate , and franchisee s. Work with team to lead effort to implement new TEM SaaS application to streamline billing processes.

    D uties and Responsibilities:

    • Work with project team to implement and integrate a new TEM SaaS solution to replace the current legacy on-premises TEM software.
    • Responsible for managing and validating monthly invoices on all mobile, voice , & data circuit accounts.
    • Responsible for auditing invoices for errors, submitting and resolving disputes, and identifying opportunities for cost savings.
    • Ensure pr oper monthly allocation and accruals of charges to responsible cost centers, markets, and franchisees.
    • Responsible for auditing/approving telecommunication service provider invoices for payment processing.
    • Maintain telecom circuits inventory database and reconcile telecom inventory to invoicing.
    • Conduct periodic audits to ensure integrity throughout the telecom bill processing.
    • Work in collaboration with teams such as IT Network, Engineering, A/P, and Operations, to install new circuits and to submit requests for changes on circuits and accounts.
    • Provide expense management support for A/P and IT Network.
    • Lead the efforts to develop the strategic direction of an improved Telecom Expense Management process with the collaboration of Carriers and internal teams.
    • Work with IT Network and A/P teams to ensure proper accounting of expenses, help reconcile payments/credits and perform research into any outstanding balances.
    • Work with A/P, IT Network and Engineering teams to address service orders and resolve billing discrepancies to assure corrections and credits are applied.
    • Work with all functional teams to improve operational procedures and controls.
    • Monitor service level agreements which include availability, billing accuracy, renewal terms, disconnects, term liabilities and vendor account/circuit audits.
    • Interface directly with service provider provisioning teams to ensure delivery of services are on schedule.
    • Work with A/P to investigate unusual charge trends, determine corrective actions and work with teams help implement
    • remedial action plan.
    • Identify and implement automation processes and billing audit improvements to increase efficiency and accuracy.

    Qualifications

    Knowledge, Skills and Abilities:

    • Education : Minimum Bachelors/4 Yr Degree

    • Must have excellent communication, customer management

      ,

      and interpersonal skills

      .

    • 5 + years working with Telecom Billing and TEM SaaS application .

    • Strong skills in Excel and ability to create Pivot Tables

    • Strong Attention to Detail.
    • Experienced in

      use of TEM SaaS . Integration experience a plus
    • Knowledge of Oracle a plus
    • Strong understanding of Telecom Billing and Distribution.
    • Self-starter with excellent interpersonal communication and problem-solving skills
    #LI-NS1

    INDSJ711IT

    #DICE

    #LI-CA1

    #DCE-CAT
    • ID: #23454012
    • State: Texas Irving 75014 Irving USA
    • City: Irving
    • Salary: USD TBD TBD
    • Job type: Permanent
    • Showed: 2021-11-25
    • Deadline: 2022-01-22
    • Category: Architect/engineer/CAD