Senior UX Designer

Senior UX DesignerAustin,Texas,United StatesSupport and Service5-8 years experience designing consumer facing digital experiences (web, app, social, chat, video).

A deep passion to think differently and challenge conventional approaches to design within the online community/social media space.

Proven expertise in multiple areas of UX design, including research, IA, visual, prototyping, etc.

Experience with A/B testing

Proficiency in design tools (Sketch, Keynote, Photoshop, prototyping tools).

Ability to build and coordinate design artifacts (flows, journey maps, service blueprints, wires, mocks, prototypes, specs, related documentation).

Experience with behavioral, gamification, and motivating factors as it relates to Community engagement.

Familiarity with design systems and branding guidelines.

Clear, concise verbal and written communication skills.

Strong presentation skills.

Experience with accessibility, localization, and internationalization.

Experience working on a hard-working team, collaborating with product managers, engineers, researchers, leadership, and other key partners.

An online portfolio of professional work is required.

DescriptionIn this role, your work will focus on pursuing complex problems for our customers engaged in Apple Support Communities. You will define and align on problem statements and genuine user needs while collecting and synthesizing background information from all likely sources. You will challenge your own thinking through engaged debate and collaboration, and explore and build concepts that show the breadth of your thinking. You have the ability to handle your own time and stay on top of things. It will be important to show your work, keep it organized and logical, while eliminating confusion and getting to the bottom of issues quickly. Additional responsibilities include: Apply A/B and other experimentation methods to arrive at design solutions Build understanding using concise communications and presentations. Build positive relationship with everyone and spend time working directly with them. Be calm and professional under pressure. Have composure and decorum. Be a diplomat for the design team when our point of view is the key to customer success. Have fun and be yourself.Education & ExperienceBachelor’s degree or equivalent experience (UX/Visual Design, Human-Computer Interaction, Industrial Design or similar degrees preferred)Additional RequirementsApple FooterApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .